Luz Elena Garcia Garcia
Guatemala City,GT
Summary
Dynamic Full Stack Developer and Customer Service Specialist with a proven track record at Syscoming and CONDUENT. Expert in PHP, Laravel, C#, and API development, with a strong focus on building secure, user-friendly applications. Skilled in delivering exceptional customer service, resolving issues efficiently, and enhancing overall user experience. Adept at handling complex technical tasks and providing effective support, consistently improving operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CONDUENT
Guatemala, Guatemala
03.2023 - Current
Worked as a Customer Service Representative for Royal Caribbean International, handling inbound calls in the Sales department. Provided exceptional support to potential and existing customers, assisting with reservations, answering inquiries, and promoting sales opportunities.
Full Stack Developer
Syscoming
Guatemala, Guatemala
09.2022 - 01.2025
Developed a web-based inventory management system using PHP with Laravel as a framework , Tailwind CSS, and Alpine.js, implementing Role-Based Access Control (RBAC) for secure user access and PDF reporting features. Additionally, worked with C# APIs for a hotel management system and developed a hardware store system using JavaFx
Customer Service Representative
Telus International
Guatemala, Guatemala
06.2022 - 02.2023
Worked as a Customer Service Representative at TXU Energy, managing customer inquiries through chat and email. Provided assistance in explaining billing details, resolving account-related issues, and addressing general customer concerns.
Education
Systems Engineering - Third Year Completed
Universidad Mariano Galvez
GuatemalaSkills
- PHP & Laravel – Advanced experience in developing dynamic web applications using PHP with Laravel framework
- MySQL – Proficient in MySQL database design, management, and optimization (Oracle-certified)
- Java – Strong skills in Java programming for desktop and web applications
- C# & API Development – Expertise in C# for backend development and API integration
- JavaFX – Experience developing user interfaces and applications using JavaFX
- HTML, CSS, & JavaScript – Proficient in frontend development, including Tailwind CSS and Alpinejs for responsive web design
- Version Control – Skilled in using Git for source code management and collaboration
- Problem Solving – Ability to troubleshoot and resolve complex technical issues
- Communication Skills – Strong verbal and written communication abilities to clearly convey information and foster positive customer relationships
- Multitasking – Capable of managing multiple tasks and customers simultaneously while maintaining attention to detail
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
CONDUENT
03.2023 - Current
Full Stack Developer
Syscoming
09.2022 - 01.2025
Customer Service Representative
Telus International
06.2022 - 02.2023
Systems Engineering - Third Year Completed
Universidad Mariano Galvez
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