Luis Rodrigo Paniagua Arceyuz
Guatemala City,01
Summary
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
Guatemala
12.2024 - Current
- Handled incoming chats focusing on furniture-related claims and appointment scheduling.
Customer Service Representative
Intouch CX
Guatemala
10.2023 - 02.2024
- Handled incoming chat communications, providing support for delivery-related questions and company information.
- Delivered operational oversight through agent guidance and managerial assistance.
Customer Service Representative
Telus International Inc
Guatemala
01.2022 - 09.2023
- Resolved incoming chat inquiries related to food delivery issues.
Customer Service Representative
Alorica
Guatemala
11.2021 - 12.2021
- Provided support on chat for retail-related services, including third-party deliveries and curbside pickups.
Education
Cabin Crew With A Diploma in Ticket Counter - Aviation
Escuela De Aviación Aerotraining, ITA
Ciudad De Guatemala02-2025
High School Diploma -
Liceo Guatemala
Ciudad De Guatemala10-2021
Elementary School - Elementary Education
Liceo Guatemala
Ciudad De Guatemala10-2016
Preschool - Kindergarten And Preschool Education
Colegio Bilingüe Didactico
Ciudad De Guatemala10-2010
Skills
- Leadership attitude: A results-driven leader with a proven ability to inspire and guide teams toward achieving shared goals, skilled in fostering a collaborative environment that empowers individuals, resolves challenges, and nurtures growth, adept at providing clear direction, building trust, and maintaining composure under pressure, ensuring seamless team dynamics and effective outcomes; multitasking ability: highly organized and efficient multitasker with the ability to prioritize and manage multiple projects simultaneously without compromising quality or deadlines
- Certified flight attendant with extensive training in aviation safety and emergency procedures, including life-saving techniques such as CPR, AED usage, and in-flight medical assistance Experienced in managing passenger safety, addressing emergencies calmly and effectively, and ensuring compliance with all aviation safety protocols, dedicated to providing a safe and reassuring environment for passengers, with a proven ability to act swiftly and decisively in critical situations
- Multitasking ability: Highly organized and efficient multitasker with the ability to prioritize and manage multiple projects simultaneously, without compromising quality or deadlines Skilled at adapting to dynamic environments, and maintaining focus under pressure, ensuring smooth workflow, and consistent delivery of results
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Portuguese
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Customer Service Representative
VXI Global Solutions
12.2024 - Current
Customer Service Representative
Intouch CX
10.2023 - 02.2024
Customer Service Representative
Telus International Inc
01.2022 - 09.2023
Customer Service Representative
Alorica
11.2021 - 12.2021
Cabin Crew With A Diploma in Ticket Counter - Aviation
Escuela De Aviación Aerotraining, ITA
High School Diploma -
Liceo Guatemala
Elementary School - Elementary Education
Liceo Guatemala
Preschool - Kindergarten And Preschool Education
Colegio Bilingüe Didactico
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