Lesly Michel Salvador Chicop
Guatemala City,GU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed and hardworking Receptor Pagador with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Receptor Pagador
DITCA
12.2022 - 10.2023
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Operated cash register to record transactions accurately and efficiently.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Agente De Telemarketing
EMDEVA
12.2021 - 07.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachillerato En Ciencias Y Letras - Orientacion En Medicina
Liceo Antigueño
3a Calle Oriente 11, Antigua Guatemala11.2019
Skills
- Multitasking
- Customer Relations
- Teamwork and Collaboration
- Issue Resolution
- ID Verification
- Credits and Refunds
- Money Handling
- Security Monitoring
- Honest and Dependable
- Basic Mathematics
- Customer Transactions
- Identification checks
- Sales expertise
- Problem-Solving
- Bank Deposits
- Customer Assistance
- Professionalism and Courtesy
- Patience and Empathy
- Cash handling and management
- Active Listening
- Product Knowledge
Languages
Spanish
Native language
English
Elementary
A2
Timeline
Receptor Pagador
DITCA
12.2022 - 10.2023
Agente De Telemarketing
EMDEVA
12.2021 - 07.2022
Bachillerato En Ciencias Y Letras - Orientacion En Medicina
Liceo Antigueño
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