John Jacobson
Operator
Guatemala
Summary
Experienced customer service agent with a positive attitude, skilled in the hospitality industry and call center sector. Demonstrates exceptional ability in managing customer inquiries, resolving issues, and maintaining high satisfaction levels. Committed to delivering top-notch service through a genuine desire to assist customers.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Freight Broker Agent
Easy Peasy USA Logistics
03.2025 - Current
- Secure loads from shippers through outbound calls and negotiation
- Vet and background-check drivers to ensure safety.
- Coordinate pick-up/delivery times and track shipments.
- Maintain constant communication with shippers, clients, and drivers.
- Resolve issues and delays promptly.
Customer Service Representative
Best Buy Canada
09.2024 - 01.2025
- Manage high-volume calls
- Make outbound calls when necessary
- Check order status for customers
- Assist customers in placing orders
- Check store inventory for product availability
- Connect customers directly with stores
- Assist customers with billing issues
- Transfer customers to the correct department
- Manage lost shipment cases effectively
Customer Care Representative
Wix
04.2023 - 05.2024
- Handled inbound calls, emails, and live chats to assist customers
- Provided support for billing, editing, domains, and mailbox-related issues
- Managed customer refunds, chargebacks, and payment methods
- Helped troubleshoot payment issues
- Transferred customers to the right department when needed
- Organized and managed customer subscriptions and plans
- Assisted with setting up websites and domains, ensuring everything worked smoothly
- Followed up with customers to make sure their issues were fully resolved
Designer/Product Builder
Rampas Guate
09.2022 - 03.2024
- Product Designer: Utilized Blender for 3D modeling to design both premade and custom projects
- Builder: Constructed ramps from scratch, including setup and complete framing
- Social Media Management: Managed all company social media accounts, created and posted videos, images, reels, and stories
- Customer Interaction: Handled all customer interactions via phone and chat, providing timely support
- Sales and Billing: Oversaw transaction and billing processes, ensuring customer satisfaction throughout
Intern
Executive Hotel, Grand Hotel Sula
08.2017 - 12.2017
- Kitchen Area: Managed breakfast setup, food preparation, and facility cleaning.
- Event Setup: Coordinated event arrangements, ensuring smooth execution
- Maintenance: Handled furniture and pipe repairs to maintain facility standards
- Receptionist: Managed bookings, check-ins, check-outs, and guest inquiries; monitored and updated the property website and reservation platforms
- Warehouse Assistant: Organized inventory, received products, and maintained accurate records
- Sales Representative: Promoted hotel services and scheduled meetings with potential clients
- Management: Supervised daily hotel operations and conducted routine checks to ensure efficiency
Education
High School Diploma -
Antigua International School
05.2001 -
Psychology
Francisco Marroquin University
Dentistry
Francisco Marroquin University
Biomedical Engineering
Valle De Guatemala University
Carpentry
INTECAP
Skills
- Empathy
- Communication
- Active Listening
- Technical Knowledge
- Responsability
- Time Management
Timeline
Freight Broker Agent
Easy Peasy USA Logistics
03.2025 - Current
Customer Service Representative
Best Buy Canada
09.2024 - 01.2025
Customer Care Representative
Wix
04.2023 - 05.2024
Designer/Product Builder
Rampas Guate
09.2022 - 03.2024
Intern
Executive Hotel, Grand Hotel Sula
08.2017 - 12.2017
High School Diploma -
Antigua International School
05.2001 -
Psychology
Francisco Marroquin University
Dentistry
Francisco Marroquin University
Biomedical Engineering
Valle De Guatemala University
Carpentry
INTECAP
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