Summary
Overview
Work History
Education
Skills
Gym, Kick-Boxing, Reading, Podcast
References
Timeline
Generic
Edgar Ordonez

Edgar Ordonez

High School Degree
Guatemala,GU

Summary

Highly organized Freight Broker Agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Freight Broker Agent

EHH
01.2022 - 11.2024


  • Enhanced operational efficiency with thorough tracking of shipments from pick-up to delivery.
  • Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved. (Expert using uShip & Frei8.)
  • Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
  • Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.


CSR

Atento
01.2020 - 12.2021
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

Circuit And Network Programmer -

Galileo
Guatemala, Guatemala
05.2001 -

High School Diploma -

East Hardy High School
Woodstock, VA
05.2001 -

Skills

Logistics management

Transportation coordination

Shipment tracking

Dispatching

Cold calling

Documentation review

Teamwork

Customer service

Problem-solving

Multitasking Abilities

Gym, Kick-Boxing, Reading, Podcast

I’m really passionate about staying fit and healthy, I focus on a mix of strength training and cardio to keep things balanced. I started kick-boxing a few years ago, and it's become one of my favorite ways to challenge myself physically and mentally. Plus, it’s an incredible stress reliever! I’ve always been a big reader, and it’s one of the best ways for me to unwind and gain new perspectives, reading helps me stay curious and opens up new ideas.

References

  • Harvis Giron - Friend - 30196412
  • Rolando Menendez - Friend - 44066017

Timeline

Freight Broker Agent

EHH
01.2022 - 11.2024

CSR

Atento
01.2020 - 12.2021

Circuit And Network Programmer -

Galileo
05.2001 -

High School Diploma -

East Hardy High School
05.2001 -

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Edgar OrdonezHigh School Degree