Daniel Folgar
Electricista
Guatemala,GU
Summary
Accomplished customer service representative with a proven track record at 24/7.ai, improving customer loyalty through empathetic complaint resolution and raising satisfaction levels.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
24/7.ai
08.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
24/7 IntouchCX
07.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Liceo Tecnológico Ciudad Quetzal
MCWC+J63, Cdad. De Guatemala 05.2001 -
Skills
Live chat support
Product and service solutions
Service standard compliance
Customer consulting
Adaptive team player
Customer service excellence
Adaptability
Playing bass and guitar in my free time.
I usually take a moment to enjoy the music and the inspiration and knowledge that is required to perform and create the music.
Timeline
Customer Service Representative
24/7 IntouchCX
07.2023 - 10.2023
Customer Service Representative
24/7.ai
08.2022 - 11.2023
High School Diploma -
Liceo Tecnológico Ciudad Quetzal
05.2001 -
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