Yoseline Maldonado

Technical Support Analyst and Bilingual Systems Engineer with 7+ years of experience in technical support, application troubleshooting, backend debugging, and SaaS platform optimization across industries including the distribution industry. Skilled in customer orientation, customer experience, and customer success strategies that align with business goals. Adept at investigating technical issues, problem solving in high-pressure environments, and collaborating with engineering, product, and customer success teams. Experienced with GCP, Datadog, Airflow, Kibana, and distributed systems, consistently delivering measurable ROI, supporting distributors' operations, and contributing to global growth objectives. Proven ability to advocate for customers, write technical documentation, and deliver solutions that enhance usability and streamline workflows.

Experienced with providing comprehensive technical support and leading support teams. Utilizes problem-solving and communication skills to resolve technical issues efficiently. Track record of fostering team collaboration and ensuring high customer satisfaction.

Technical support professional with strong track record in resolving complex technical issues and leading support teams. Known for results-driven approach and commitment to team collaboration. Adaptable and reliable, with focus on customer satisfaction and technical proficiency.