Microsoft Office
Ximena Melgar
Executive Assistant And Customer Support
Guatemala,Guatemala
Summary
Dedicated Executive Assistant and Customer Support with 3 years of experience assisting high-achieving executives. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Executive Assistant and Customer Support
Peaceful Property Managment
Remote
01.2021 - 12.2023
- Answered high volume of phone calls and email inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled confidential and sensitive information with discretion and tact.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Architecture - Architecture And Product Design
Universidad Francisco Marroquin
Guatemala City 05.2001 -
Skills
Mail Management
Report Writing
Presentation Development
Meeting Planning
Administrative Support
Customer Service
Resourceful
Strong Problem Solver
Data Collection
Software
Adobe
Google Workspace
Timeline
Executive Assistant and Customer Support
Peaceful Property Managment
01.2021 - 12.2023
Bachelor of Architecture - Architecture And Product Design
Universidad Francisco Marroquin
05.2001 -