Microsoft Office
Ximena Melgar
Executive Assistant And Customer Support
Guatemala,Guatemala
Summary
Dedicated Executive Assistant and Customer Support with 3 years of experience assisting high-achieving executives. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Executive Assistant and Customer Support
Peaceful Property Managment
01.2021 - 12.2023
- Answered high volume of phone calls and email inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled confidential and sensitive information with discretion and tact.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Architecture - Architecture And Product Design
Universidad Francisco Marroquin
Guatemala City 05.2001 -
Skills
Mail Management
Software
Adobe
Google Workspace
Timeline
Executive Assistant and Customer Support
Peaceful Property Managment
01.2021 - 12.2023
Bachelor of Architecture - Architecture And Product Design
Universidad Francisco Marroquin
05.2001 -
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