Wilmer David Gamez Peren

Proven Customer Service Advocate with a track record of exceeding performance metrics, notably in first-call resolution. Skilled in complaint handling and problem-solving, excel in creating positive outcomes for both the company and its customers. Overall experience in call centers and skill in active listening have consistently improved customer satisfaction levels. Successful Customer Service Representative and claim resolution for Damages and Investigation with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering good communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.