Wilmer Vargas

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
• Coordinated with intermediate parties to obtain payments and resolve issues.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Achieved top performer status within the company due to consistent high sales numbers.

• Worked for Citibank retail.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

I was a team lead and worked at a ministry where depending on the work the team was going to be performing or doing in Guatemala, thats where i learned construction and painting.

I was a team lead and worked at a ministry where depending on the work the team was going to be performing or doing in Guatemala, thats where i learned carpentry.

• worked hand by hand with americans and translated to Spanish for mission work.