William Estuardo López Pivaral

• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
• Executed optimal sales strategies to achieve commercial goals for target market.
• Developed consumer-tailored print marketing materials for targeted distribution.
• Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
• Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
• Transformed corporate website and social media platforms to better engage customers and promote sales.

The MCC is a department that control all the maintenance in Central America for the ATR fleet and other fleet. In Guatemala has a different way to control than other station because in Guatemala the MCC controlled all the fleet of Avianca, ATR 42 and 72, Embraer E190, and Airbus A320 family.The specific function of job is check all the flights in Central America for the ATR fleet, and all the fleet that transit in Guatemala for Embraer and Airbus.This is an important team because they are checking the good control of the maintenance jobs. The different activities are, deferred defect control, AOGs in Central America for ATR and AOGs in Guatemala for all Aviancas Fleet.The MCC is a department that keep the good communication between many departments of the company, like Operations, Handling, Pilots, Maintenance Mechanic, Technical Shopping, Warehouse and external personal that give something service to maintenance.

• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Increased customer satisfaction by resolving Maintenance issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Conducted research, gathered information from multiple sources and presented results.
• Served customers and followed outlined steps of service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used Microsoft Word and other software tools to create documents and other communications.
• Led projects and analyzed data to identify opportunities for improvement.
• Used coordination and planning skills to achieve results according to schedule.

• Organized material to research and complete writing tasks.
• Communicated with customer representatives for feedback and distribution.
• Analyzed developments in field to update instruction literature.
• Presented new technology and drafted white papers and other technical documents to complete packages.
• Observed in-progress operations to identify important steps for technical instructions.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• The Technical Publications Department is very important in the operation because they are the actualized all the technical manuals of the aircrafts.
• They carry out the publication of new letters, new IPC, New AMM and the others Manual that are used in the company.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Managed on-site evaluations, internal audits and customer surveys.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used Microsoft Word and other software tools to create documents and other communications.

• Checked packages and merchandise for damage and notified vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Loaded boxes into trucks.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Improved efficiency with quick and accurate loading of boxes.
• Simplified shipping and receiving processes for improved workflow.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using different software to update system.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Conducted research to address shipping errors and packaging mistakes.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

• Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
• Charged raw materials to specific jobs and documented lost or broken tools.
• Received incoming shipments of tools and equipment from trucks.
• Verified computer inventory against physical inventory and resolved discrepancies.
• Monitored incoming and outgoing tools to track locations.
• Facilitated preventive maintenance on equipment in line with company standards.
• Kept inventory of hand tools and gauges calibrated for use.
• Tracked excess materials and coordinated returns of damaged or unused items to vendors.
• Unpacked, inspected and stored new tools according to crib plans.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Moved shipment materials to and from designated areas using lift and hand trucks.