William Tobar
Guatemala City.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
VXI Global Solutions.
02.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks, taking care of line of business occupancy keeping it above 85%.
- Motivated and trained up to 25 employees to maximize team productivity.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced during team operation.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Temporary Operations Supervisor
VXI Global Solutions.
07.2020 - 01.2021
- Motivated and trained up to 25 employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by during operation.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Subject Matter Expert
VXI Global Solutions.
01.2019 - 06.2020
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
Sales Agent
VXI Global Solutions.
12.2017 - 05.2018
- Assisted call-in customers with questions and orders with more than 70 calls per day.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of internet, TV and landlines products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Agent
Alorica Guatemala
01.2017 - 11.2017
- Developed strong relationships with clients through excellent customer service and regular follow-ups for Spectrum formerly Time Warner Cable. taking up to 70 call per day.
- Assisted call-in customers with questions and orders about their current products, checking for new speeds or pay-per-view shows.
- Increased sales and customer satisfaction through personalized servicing showing them that a bundle can worth their money better.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Customer Service Representative
Alturisa Guatemala, Pizza's Hut Call Center
09.2014 - 01.2017
- Handled customer inquiries and suggestions courteously, professionally and, taking their orders for the delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, with more than 70 calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Architecture -
University of San Carlos of Guatemala.
Guatemala City12.2013
High School Diploma -
Kinal Techinical Center
Guatemala City. 12.2012
Jr High School -
El Alamo Educative Center
Guatemala City.11.2009
Elementary School - Elementary Education
Educative Center ADVENIAT.
Guatemala City11.2006
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Leadership
- Microsoft Office
Timeline
Operations Supervisor
VXI Global Solutions.
02.2021 - Current
Temporary Operations Supervisor
VXI Global Solutions.
07.2020 - 01.2021
Subject Matter Expert
VXI Global Solutions.
01.2019 - 06.2020
Sales Agent
VXI Global Solutions.
12.2017 - 05.2018
Sales Agent
Alorica Guatemala
01.2017 - 11.2017
Customer Service Representative
Alturisa Guatemala, Pizza's Hut Call Center
09.2014 - 01.2017
Bachelor Of Architecture -
University of San Carlos of Guatemala.
High School Diploma -
Kinal Techinical Center
Jr High School -
El Alamo Educative Center
Elementary School - Elementary Education
Educative Center ADVENIAT.
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