William Javier Vega Cabrera
Collections Process Leader
Guatemala
Summary
With a strong background in customer service, sales, collections process leader, and QA, I have a proven track record as a process leader in my previous role. I effectively led my team to achieve their goals by providing the necessary tools and reports to ensure visibility into the company's needs. When I was a senior portfolio analyst, I started evaluating the quality of our team members' calls and accounts worked, guiding them towards delivering exceptional results. Through constructive feedback, I identified areas for improvement and supported their professional growth. In addition to my expertise, I have completed leadership courses and obtained diplomas in Excel, Power BI, and Power Automate.
Overview
7
7
years of professional experience
4036
4036
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Alorica S.A.
06.2018 - 08.2019
- - Customer service representative at the american company T-Mobile
Credit Analyst and order release
Capgemini – Upfield Foods
01.2020 - 03.2021
- - Credit analyst at Upfield Fooods
Portfolio Analyst – Process Leader
Capgemini - Veritiv
03.2021 - 12.2024
- - Process Leader at Veritiv
Education
Bachelor of Sciencies and Letters -
Universidad Rafael Landivar
First year of Laws -
Universidad Rafael Landivar
Skills
- Efficiency to work
- Adaptability
- Delegation
- Conflict resolution
- Critical thinking
- Active listening
- Leadership
- Emotional Intelligence
- Strategic thinking
- Communication skills
- Self awareness
- Integrity
Additionaltrainingsandinterests
- Leadership
- Excel
- Power BI
- Power Automate
- Emotional intelligence
Jobreferences
- Yeimi Salazar, Capgemini Guatemala, Senior Associate, Treasury department at Iron Mountain, 5912-7575
- Jorge Garcia, Capgemini Guatemala, Portfolio Analyst at Office Depot, 4764-2016
- Edgar Rivas, Capgemini Guatemala, Portfolio Analyst at Staples, 3515-3591
Personal Information
Date of Birth: 05/13/99
Attributes
- Empathy
- Delegation
- Vision
- Respect
- Passion
- Honesty
- Empowerment
- Transparency
- Confidence
- Resilience
Timeline
Portfolio Analyst – Process Leader
Capgemini - Veritiv
03.2021 - 12.2024
Credit Analyst and order release
Capgemini – Upfield Foods
01.2020 - 03.2021
Customer Service Representative
Alorica S.A.
06.2018 - 08.2019
Bachelor of Sciencies and Letters -
Universidad Rafael Landivar
First year of Laws -
Universidad Rafael Landivar
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