William

My achievements at World Connection, have been that when I was hired to work as a Tele operator, I had no call center experience, yet I was determined to be the best at the position that I was given. I quickly took on the challenges, and in no time I was a top performer with in my account.

Many times I was recognized as The top performer in Quality,and performance.

I have maintained consistency in the form of the work hours and adherence in all the departments required. While maintaining the integrity of the company. I have been promoted in positions from Teleoperator to the position of a Quality Analyst. My responsibilities' have been to provide coaching and feedback to agents to ensure that we are following procedures to have great quality calls.

• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
• Partnered with management to create, develop and implement quality initiatives.
• Collaborated with management to provide training on improved processes and assist with creation of quality training.
• Monitored inbound and outbound calls made by many employees to provide constructive feedback.