Werner Najarro
Guatemala City,Zacapa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Call Agent handles fast-paced call center settings. Offering excellence [Skill] and [Skill] abilities.
Overview
6
6
years of professional experience
Work History
Call Agent
Intouch Cx
Guatemala City, Guatemala
06.2023 - Current
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Received incoming calls and paged individuals and departments over PA system.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Built strong customer relationships with empathetic communication and active listening skills.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
Contractor
Self Employed
Nashville TN
08.2018 - 04.2023
- Collaborated with clients to define project requirements and deliverables.
- Generated reports detailing findings and recommendations.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Education
High School Diploma -
LICEO CANADIENSE
Guatemala City, Guatemala10.2006
Skills
Multi task
Active listening
Complain solving
costumer service
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Call Agent
Intouch Cx
06.2023 - Current
Contractor
Self Employed
08.2018 - 04.2023
High School Diploma -
LICEO CANADIENSE