Wendy Carias
Analyst
Guatemala
Summary
Dynamic Analyst with a proven track record at HCL Technologies, enhancing team collaboration through effective communication and comprehensive documentation. Skilled in data integrity assurance and strategic decision-making, I successfully improved process efficiency and client relationships, while establishing a robust training program that accelerated onboarding for new hires.
Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Analyst
HCL Technologies
10.2021 - 09.2025
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement, and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Established a comprehensive training program for new hires that facilitated smooth onboarding processes and rapid acclimation to company policies.
Retention Specialist
Telus International
12.2016 - 04.2021
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
No Degree - Clinical Psychology
Universidad Mariano Galvez
Guatemala City 05.2001 -
High School Diploma -
Colegio Mixto Jardines De San Gabriel
Guatemala City 05.2001 -
Skills
Documentation and reporting
Report preparation
Proficient in Excel functions
Effective team coordination
Analytical thinking
Strategic decision-making
Time management
Attention to detail
Deadline adherence
Data integrity assurance
Evidence-based decision making
InfoSec
Facilitation of onboarding processes
Verbal and written communication
Contractual document analysis
Analytical skills
Problem-solving
Teamwork and collaboration
Dispute resolution
Invoice processing
Billing systems and software
Contract preparation
Invoice generation
Month-end closing procedures
Multitasking and organization
Revenue cycle management
Certification
Yellow belt
Timeline
Yellow belt
09-2023
Analyst
HCL Technologies
10.2021 - 09.2025
Retention Specialist
Telus International
12.2016 - 04.2021
No Degree - Clinical Psychology
Universidad Mariano Galvez
05.2001 -
High School Diploma -
Colegio Mixto Jardines De San Gabriel
05.2001 -
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