Vivian García
Customer Service Representative/ Barista
Guatemala City,GU
Summary
Proven track record in enhancing customer loyalty and satisfaction at Telus International through expert complaint resolution and active listening. Skilled in maintaining professionalism in high-stress situations and adept at problem-solving, resulting in positive feedback and repeat business. Demonstrates critical thinking and product knowledge, ensuring customer needs are promptly and accurately addressed.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Telus International
08.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Cashier
Bunna Cafe
07.2019 - 01.2023
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Colegio De Informatica Avanzada COMPUCEIC
Guatemala City, Guatemala 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Complaint resolution
Problem-solving abilities
Critical Thinking
Follow-up skills
Languages
English
Professional Working
Timeline
Customer Service Representative
Telus International
08.2023 - 01.2024
Cashier
Bunna Cafe
07.2019 - 01.2023
High School Diploma -
Colegio De Informatica Avanzada COMPUCEIC
05.2001 -
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