TONY ALEJANDRO DE LEON ARREAGA

Gaming Email Customer Service advocate Collaborated with cross-functional teams to address complex customer issues and improve overall experience. Connected remotely with players and reviewed logs to properly identify issues on both Windows and iOS systems Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Telephone support for medical insurance company, focused on prescription and medical plans for members, later promoted to Tier 2, 3 and 4 in charge of providing assistance to different type of plans within the United States, later promoted to Chat support lead with the same responsibilities plus assisting the supervisor manage agents achieve their goals and assist with inquiries.

Live chat support for major American retail company specializing in home improvement, focused on solving customer challenges by offering relevant products and services, increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Telephone and live chat support for a global technology company and the largest PC maker, focusing on laptops, desktops, tablets, and AI-powered data center infrastructure. Focused on assisting customers finding the best device for their needs, later promoted to Trainer, which assisted new hires learn about the product and ensure their success within the company.

Telephone live support for a 3rd party hotel reservations website, focused on assisting customers book hotel reservations within the United states. Increased sales revenue by consistently meeting and exceeding sales targets.