Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TONY ALEJANDRO DE LEON ARREAGA

Bachiller en CC y LL Bilingüe
Guatemala,GU

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Gaming Email Customer Service advocate

5CA
12.2024 - Current
  • - Gaming Email Customer Service advocate
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Tier 4 agent Certified

Everise/C3
03.2020 - 12.2024
  • - Customer Service Tier 4 agent Certified
  • - SEALS program Certified
  • - Chat Customer service agent

Carbon Health Customer Service agent

Omni Interactions limited
12.2022 - 06.2023
  • - Carbon Health Customer Service agent

Backoffice CSR

24/7 Intouch ICS
12.2018 - 01.2020
  • - Backoffice CSR
  • Responded to customer requests for products, services, and company information.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Lenovo Trainer

24/7 Guatemala
03.2016 - 12.2018
  • - Lenovo Trainer
  • - Backoffice Lenovo Sales Agent
  • - Target Customer service agent

Hotel Reservations Sales Agent

Contact Center & BPO ALLIED GLOBAL
06.2014 - 11.2015
  • Company Overview: Blue Fusion
  • - Hotel Reservations Sales Agent
  • - SME/QA

Customer Service Representative for Mobile phones

Contact Center & BPO ALLIED GLOBAL
12.2011 - 04.2013
  • Company Overview: Customer Service Representative
  • - Customer Service Representative for Mobile phones

Education

High School Diploma -

Colegio Bilingüe “LOS ANDES”
Guatemala
05.2001 -

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Colegio Bilingüe “LOS ANDES”
01.2009

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Colegio Bilingüe “LOS ANDES”
01.2006

Skills

Customer service experience

References

  • Arnoldo, Arreaga, 2471-6595
  • Andrea, Cobar Falla, Licda., 4218-1439

Timeline

Gaming Email Customer Service advocate

5CA
12.2024 - Current

Carbon Health Customer Service agent

Omni Interactions limited
12.2022 - 06.2023

Customer Service Tier 4 agent Certified

Everise/C3
03.2020 - 12.2024

Backoffice CSR

24/7 Intouch ICS
12.2018 - 01.2020

Lenovo Trainer

24/7 Guatemala
03.2016 - 12.2018

Hotel Reservations Sales Agent

Contact Center & BPO ALLIED GLOBAL
06.2014 - 11.2015

Customer Service Representative for Mobile phones

Contact Center & BPO ALLIED GLOBAL
12.2011 - 04.2013

High School Diploma -

Colegio Bilingüe “LOS ANDES”
05.2001 -

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Colegio Bilingüe “LOS ANDES”

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Colegio Bilingüe “LOS ANDES”

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TONY ALEJANDRO DE LEON ARREAGABachiller en CC y LL Bilingüe