TONY ALEJANDRO DE LEON ARREAGA
Bachiller en CC y LL Bilingüe
Guatemala,GU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Gaming Email Customer Service advocate
5CA
Remote
12.2024 - Current
- - Gaming Email Customer Service advocate
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Tier 4 agent Certified
Everise/C3
03.2020 - 12.2024
- - Customer Service Tier 4 agent Certified
- - SEALS program Certified
- - Chat Customer service agent
Carbon Health Customer Service agent
Omni Interactions limited
12.2022 - 06.2023
- - Carbon Health Customer Service agent
Backoffice CSR
24/7 Intouch ICS
12.2018 - 01.2020
- - Backoffice CSR
- Responded to customer requests for products, services, and company information.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Lenovo Trainer
24/7 Guatemala
03.2016 - 12.2018
- - Lenovo Trainer
- - Backoffice Lenovo Sales Agent
- - Target Customer service agent
Hotel Reservations Sales Agent
Contact Center & BPO ALLIED GLOBAL
06.2014 - 11.2015
- Company Overview: Blue Fusion
- - Hotel Reservations Sales Agent
- - SME/QA
Customer Service Representative for Mobile phones
Contact Center & BPO ALLIED GLOBAL
12.2011 - 04.2013
- Company Overview: Customer Service Representative
- - Customer Service Representative for Mobile phones
Education
High School Diploma -
Colegio Bilingüe “LOS ANDES”
Guatemala 05.2001 -
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Colegio Bilingüe “LOS ANDES”
01.2009
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Colegio Bilingüe “LOS ANDES”
01.2006
Skills
Customer service experience
Effective problem resolution
Customer complaint resolution
Logistics coordination
Payment handling
Technical troubleshooting
Efficient typing skills
Computer proficiency
Live chat support
Typing proficiency
Strong organizational skills
References
- Arnoldo, Arreaga, 2471-6595
- Andrea, Cobar Falla, Licda., 4218-1439
Timeline
Gaming Email Customer Service advocate
5CA
12.2024 - Current
Carbon Health Customer Service agent
Omni Interactions limited
12.2022 - 06.2023
Customer Service Tier 4 agent Certified
Everise/C3
03.2020 - 12.2024
Backoffice CSR
24/7 Intouch ICS
12.2018 - 01.2020
Lenovo Trainer
24/7 Guatemala
03.2016 - 12.2018
Hotel Reservations Sales Agent
Contact Center & BPO ALLIED GLOBAL
06.2014 - 11.2015
Customer Service Representative for Mobile phones
Contact Center & BPO ALLIED GLOBAL
12.2011 - 04.2013
High School Diploma -
Colegio Bilingüe “LOS ANDES”
05.2001 -
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Colegio Bilingüe “LOS ANDES”
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Colegio Bilingüe “LOS ANDES”