Taylor M. Smith
Memphis
Summary
Dynamic professional with a robust background in executive support, specializing in managing complex schedules, coordinating meetings, and handling sensitive information. Expertise in communication, organization, and problem-solving drives seamless office operations and enhances team productivity. Committed to fostering collaboration and achieving results, with a proven ability to adapt to evolving priorities and challenges. Dependability and resourcefulness underpin a track record of consistently delivering high-quality outcomes that support organizational goals.
Overview
10
10
years of professional experience
Work History
Executive Assistant
The Advisory, Incorporated
Memphis, TN
02.2024 - 09.2025
- Coordinated executive schedules and managed complex travel arrangements to optimize time efficiency.
- Developed and maintained comprehensive filing systems to enhance document retrieval and organization.
- Answered high volume of phone calls and email inquiries.
- Prepared detailed reports and presentations, supporting leadership in strategic planning initiatives.
- Streamlined office processes by implementing new technologies, improving overall productivity and workflow efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated high-level communications between the President and internal/external stakeholders.
- Ensured precise documentation of billable time for financial reporting and client billing
- Maintained accurate time-entry records to support audit-ready invoicing
Business Officer I
University of Memphis: Loewenberg College of Nursing
Memphis, TN
08.2022 - 04.2023
- Reviewed and paid invoices
- Processed foundations expenditure reimbursements for faculty & staff
- Assisted faculty & staff on travel systems process
- Placed orders for department via different vendors and in university system ‘Tigerbuy’
- Initiated eContracts for research, teaching & administrative graduate assistants as well as contracts
- Developed and implemented operational policies to improve workflow efficiency within college functions.
- Streamlined budget allocation processes to enhance financial management across departments.
- Initiated eContracts for adjunct faculty & course overload
- Researched and analyzed data for reports
- Reviewed and coordinates candidates for student worker & graduate assistant positions
- Reallocated procurement card purchases and invoices
- Created and revised forms updating processes in the department
- Served as back up support to administrative and department staff
- Trained & facilitated onboarding process for new hires as assigned
- Initiated orders & processes in department
Medical Assistant/Scribe
Germantown Pediatrics and Family Medicine
Germantown, TN
04.2021 - 06.2022
- Conducted 25-40 preliminary evaluations per day, including measuring weight, temperature, blood pressure, vision and hearing screening, and documents results with accuracy
- Demonstrated proficiency in performing venipunctures, injections, diagnostic procedures, and ancillary tests such as EKGs, PFTs, HGB, lead, immunoassays, chemistry analysis, hematology, and urinalysis
- Administered Covid-19 tests, vaccines, and flu vaccines - CDC certified for Covid-19 vaccine administration of Johnson & Johnson, Moderna, Pfizer (pediatric and adult) including storage and handling
- Served as VFC coordinator and performs vaccine records searches in TN and MS database
- Assisted with administrative duties to support a busy office of 4 healthcare providers, serving patients of all ages
- Charted all work performed by physician or nurse practitioner using eClinical Works
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, record medical history, and inform of lab results with confidentiality and discretion
- Served as a liaison with insurance providers to verify patient insurance for services rendered
- Assisted with PAP smears
- Trained and mentored newly hired staff on all policies and procedures with compliance with HIPAA and OSHA guidelines in mind
- Performed medical grade ear piercings on adult and pediatric patients
- Advised parents and children on healthy dietary and exercise practices
- Exercised patience and empathy with children who are anxious, scared, or nervous before or during exam
- Prepared blood and urine samples for lab processing and coordinates pick-ups with several labs daily
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Formulated and revised back office manual procedures and duties
Nutrition Educator
East Tennessee Children’s Hospital
Knoxville, TN
08.2018 - 05.2020
- Taught and promoted healthy nutrition habits amongst 60-100 students each week at Gibbs Elementary School
- Created hands-on food experience classes to demonstrate options for healthy meals and snacks
- Conducted workshops and seminars on healthy eating habits and lifestyle choices.
Resident Assistant
University of Tennessee
Knoxville, TN
08.2018 - 03.2020
- Promoted community and welcoming environment for students in Fred D. Brown Hall
- Managed the residence floor and its functions including but not limited to conflict resolution, resident satisfaction, resident referrals, and student retention
- Served as the first-level interventionist for student crisis and emergency situations
- Planned and executed events promoting overall student health and well-being
- Coordinated weekly with resident and assistant hall directors on progress
Pediatric Oncology Intern
St Jude Children’s Research Hospital
Memphis, TN
05.2019 - 08.2019
- Facilitated organization and storing of tissue samples in the Biorepository laboratory
- Attended and participated in scientific research seminars
Talent Acquisition Administrator Intern
St Jude Children’s Research Hospital
Memphis, TN
05.2018 - 08.2018
- Coordinated candidate travel on behalf of St. Jude Talent Acquisition team
- Streamlined recruitment processes to enhance candidate experience and improve hiring timelines.
Student Ambassador
UT Telefund
Knoxville, TN
11.2017 - 02.2018
- Communicated with University of Tennessee alumni, parents, and other stakeholders to encourage financial contributions to the university through the Join the Journey campaign
Sales Associate
Phillip Ashley Chocolates
Memphis, TN
07.2015 - 11.2016
- Assisted customers with inquiries about stock based on a thorough knowledge of ingredients and preparation methods
- Handled all forms of payments
- Streamlined and managed custom order systems
- Assisted with online order processing
Education
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville, TN05-2020
Skills
- Executive support
- Administrative support
- Workplace efficiency management
- Calendar management
- Analytical problem-solving skills
- Travel arrangement coordination
- Effective communicator
References
Available upon request
Community Service & Volunteer Work
Clinic VOLS Member, Fred D. Brown Residence Hall Service and Philanthropy Committee Member, Habitat for Humanity
Timeline
Executive Assistant
The Advisory, Incorporated
02.2024 - 09.2025
Business Officer I
University of Memphis: Loewenberg College of Nursing
08.2022 - 04.2023
Medical Assistant/Scribe
Germantown Pediatrics and Family Medicine
04.2021 - 06.2022
Pediatric Oncology Intern
St Jude Children’s Research Hospital
05.2019 - 08.2019
Nutrition Educator
East Tennessee Children’s Hospital
08.2018 - 05.2020
Resident Assistant
University of Tennessee
08.2018 - 03.2020
Talent Acquisition Administrator Intern
St Jude Children’s Research Hospital
05.2018 - 08.2018
Student Ambassador
UT Telefund
11.2017 - 02.2018
Sales Associate
Phillip Ashley Chocolates
07.2015 - 11.2016
Bachelor of Science - Kinesiology
The University of Tennessee