Taylor M. Smith
Memphis
Summary
Dynamic professional with a robust background in executive support, specializing in managing complex schedules, coordinating meetings, and handling sensitive information. Expertise in communication, organization, and problem-solving drives seamless office operations and enhances team productivity. Committed to fostering collaboration and achieving results, with a proven ability to adapt to evolving priorities and challenges. Dependability and resourcefulness underpin a track record of consistently delivering high-quality outcomes that support organizational goals.
Overview
10
10
years of professional experience
Work History
Executive Assistant
The Advisory, Incorporated
02.2024 - 09.2025
- Coordinated executive schedules and managed complex travel arrangements to optimize time efficiency.
- Developed and maintained comprehensive filing systems to enhance document retrieval and organization.
- Answered high volume of phone calls and email inquiries.
- Prepared detailed reports and presentations, supporting leadership in strategic planning initiatives.
- Streamlined office processes by implementing new technologies, improving overall productivity and workflow efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated high-level communications between the President and internal/external stakeholders.
- Ensured precise documentation of billable time for financial reporting and client billing
- Maintained accurate time-entry records to support audit-ready invoicing
Business Officer I
University of Memphis: Loewenberg College of Nursing
08.2022 - 04.2023
- Reviewed and paid invoices
- Processed foundations expenditure reimbursements for faculty & staff
- Assisted faculty & staff on travel systems process
- Placed orders for department via different vendors and in university system ‘Tigerbuy’
- Initiated eContracts for research, teaching & administrative graduate assistants as well as contracts
- Developed and implemented operational policies to improve workflow efficiency within college functions.
- Streamlined budget allocation processes to enhance financial management across departments.
- Initiated eContracts for adjunct faculty & course overload
- Researched and analyzed data for reports
- Reviewed and coordinates candidates for student worker & graduate assistant positions
- Reallocated procurement card purchases and invoices
- Created and revised forms updating processes in the department
- Served as back up support to administrative and department staff
- Trained & facilitated onboarding process for new hires as assigned
- Initiated orders & processes in department
Medical Assistant/Scribe
Germantown Pediatrics and Family Medicine
04.2021 - 06.2022
- Conducted 25-40 preliminary evaluations per day, including measuring weight, temperature, blood pressure, vision and hearing screening, and documents results with accuracy
- Demonstrated proficiency in performing venipunctures, injections, diagnostic procedures, and ancillary tests such as EKGs, PFTs, HGB, lead, immunoassays, chemistry analysis, hematology, and urinalysis
- Administered Covid-19 tests, vaccines, and flu vaccines - CDC certified for Covid-19 vaccine administration of Johnson & Johnson, Moderna, Pfizer (pediatric and adult) including storage and handling
- Served as VFC coordinator and performs vaccine records searches in TN and MS database
- Assisted with administrative duties to support a busy office of 4 healthcare providers, serving patients of all ages
- Charted all work performed by physician or nurse practitioner using eClinical Works
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, record medical history, and inform of lab results with confidentiality and discretion
- Served as a liaison with insurance providers to verify patient insurance for services rendered
- Assisted with PAP smears
- Trained and mentored newly hired staff on all policies and procedures with compliance with HIPAA and OSHA guidelines in mind
- Performed medical grade ear piercings on adult and pediatric patients
- Advised parents and children on healthy dietary and exercise practices
- Exercised patience and empathy with children who are anxious, scared, or nervous before or during exam
- Prepared blood and urine samples for lab processing and coordinates pick-ups with several labs daily
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Formulated and revised back office manual procedures and duties
Nutrition Educator
East Tennessee Children’s Hospital
08.2018 - 05.2020
- Taught and promoted healthy nutrition habits amongst 60-100 students each week at Gibbs Elementary School
- Created hands-on food experience classes to demonstrate options for healthy meals and snacks
- Conducted workshops and seminars on healthy eating habits and lifestyle choices.
Resident Assistant
University of Tennessee
08.2018 - 03.2020
- Promoted community and welcoming environment for students in Fred D. Brown Hall
- Managed the residence floor and its functions including but not limited to conflict resolution, resident satisfaction, resident referrals, and student retention
- Served as the first-level interventionist for student crisis and emergency situations
- Planned and executed events promoting overall student health and well-being
- Coordinated weekly with resident and assistant hall directors on progress
Pediatric Oncology Intern
St Jude Children’s Research Hospital
05.2019 - 08.2019
- Facilitated organization and storing of tissue samples in the Biorepository laboratory
- Attended and participated in scientific research seminars
Talent Acquisition Administrator Intern
St Jude Children’s Research Hospital
05.2018 - 08.2018
- Coordinated candidate travel on behalf of St. Jude Talent Acquisition team
- Streamlined recruitment processes to enhance candidate experience and improve hiring timelines.
Student Ambassador
UT Telefund
11.2017 - 02.2018
- Communicated with University of Tennessee alumni, parents, and other stakeholders to encourage financial contributions to the university through the Join the Journey campaign
Sales Associate
Phillip Ashley Chocolates
07.2015 - 11.2016
- Assisted customers with inquiries about stock based on a thorough knowledge of ingredients and preparation methods
- Handled all forms of payments
- Streamlined and managed custom order systems
- Assisted with online order processing
Education
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville, TN05-2020
Skills
- Executive support
- Administrative support
- Workplace efficiency management
- Calendar management
- Analytical problem-solving skills
- Travel arrangement coordination
- Effective communicator
References
Available upon request
Community Service & Volunteer Work
Clinic VOLS Member, Fred D. Brown Residence Hall Service and Philanthropy Committee Member, Habitat for Humanity
Timeline
Executive Assistant
The Advisory, Incorporated
02.2024 - 09.2025
Business Officer I
University of Memphis: Loewenberg College of Nursing
08.2022 - 04.2023
Medical Assistant/Scribe
Germantown Pediatrics and Family Medicine
04.2021 - 06.2022
Pediatric Oncology Intern
St Jude Children’s Research Hospital
05.2019 - 08.2019
Nutrition Educator
East Tennessee Children’s Hospital
08.2018 - 05.2020
Resident Assistant
University of Tennessee
08.2018 - 03.2020
Talent Acquisition Administrator Intern
St Jude Children’s Research Hospital
05.2018 - 08.2018
Student Ambassador
UT Telefund
11.2017 - 02.2018
Sales Associate
Phillip Ashley Chocolates
07.2015 - 11.2016
Bachelor of Science - Kinesiology
The University of Tennessee