Photo Edition
Tanya González
English Teacher
Quetzaltenango
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Counter Salesperson
Perfumery Tamara
03.2023 - 12.2023
- Built strong rapport with customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations
Agent Services Representative
ALORICA
09.2022 - 02.2023
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Adapted quickly to new technologies introduced into call center environment, utilizing tools effectively during customer interactions.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing value of our products and services.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
English Teacher
Universidad Del Valle De Guatemala
10.2019 - 07.2020
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
English Teacher
Inguat
09.2015 - 03.2018
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Organized extracurricular activities such as clubs or tutoring sessions to further engage students in subject matter outside of regular class time.
Education
With 26 Credits - Medicine
Universidad San Carlos De Guatemala
Quetzaltenango, Guatemala 05.2001 -
High School Diploma -
Teresa Martin
Quetzaltenango, Guatemala 05.2001 -
Course - PEDAGOGICAL TECHNIQUES
English Access Microscholarship Pilot Program
Quetzaltenango, Guatemala 05.2001 -
Skills
Financial Transactions
Interests
Photograpy
Photography
Pursuing photography as a hobby can be very fulfilling, relaxing, and inspiring so that why is one of my favorite activities, I always look for the right angle, the correct light, and make sure that fulfills the expectations. I like the edition that is involves with the photos, playing with the colors, contrast, taking out details that are not wanted, and enhancing the best qualities.
Timeline
Counter Salesperson
Perfumery Tamara
03.2023 - 12.2023
Agent Services Representative
ALORICA
09.2022 - 02.2023
English Teacher
Universidad Del Valle De Guatemala
10.2019 - 07.2020
English Teacher
Inguat
09.2015 - 03.2018
With 26 Credits - Medicine
Universidad San Carlos De Guatemala
05.2001 -
High School Diploma -
Teresa Martin
05.2001 -
Course - PEDAGOGICAL TECHNIQUES
English Access Microscholarship Pilot Program
05.2001 -
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