Swin Omar Ramirez Urizandi
Summary
Dynamic and proactive, always ready to face new challenges with enthusiasm and energy. My ability to adapt quickly to different situations and my positive attitude allow me to work effectively both independently and in a team. I am committed to continuous learning and personal improvement, which drives me to constantly seek opportunities to grow and contribute meaningfully in any work environment.
Overview
14
14
years of professional experience
Work History
Billing Analyst
HCL
06.2021 - 05.2025
Collaborated with Xerox partners on creation, update and termination of contracts, providing also assistance on claims and credits matters.
CSR
24/7Intouch
10.2020 - 10.2021
CSR on the Airbnb app, managing booking conflicts of high impact.
CSR
ACT Guatemala
01.2019 - 10.2020
CSR for the Employee discount program on AT&T company
CSR
Atento Guatemala S.A.
03.2018 - 07.2018
Assistance on DoorDash app to track the customer´s delivery.
CSR
Administracion de Call Centers S.A.
04.2011 - 07.2017
Portability and troubleshooting of wireless lines supporting by the system of companies such as AT&T, T-mobile and Verizon
Education
No Degree - Studies as translator and interpreter
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala2019
Diploma - Excel
Galileo University
Guatemala City, Guatemala01.2020
High School - Bachiller en Ciencias y letras
Instituto Guillermo Putzeys Alvarez
01.2006
Junior High school -
Liceo de Computacion C.S.S.
01.2004
Elementary school -
Centro Educativo San Damiani
01.2001
Skills
- Customer relations
- Billing systems
- Salesforce
- Technical support
- Professionalism
- Positive disposition
- Empathy understanding
- Problem-solving
- Multi-tasking
Languages
Spanish
First Language
English
Advanced
C1
French
Elementary
A2
Personal Information
- Age: 36
- Date of birth: 09/22/88
- ID: 2440 37493 0101
Timeline
Billing Analyst
HCL
06.2021 - 05.2025
CSR
24/7Intouch
10.2020 - 10.2021
CSR
ACT Guatemala
01.2019 - 10.2020
CSR
Atento Guatemala S.A.
03.2018 - 07.2018
CSR
Administracion de Call Centers S.A.
04.2011 - 07.2017
High School - Bachiller en Ciencias y letras
Instituto Guillermo Putzeys Alvarez
Junior High school -
Liceo de Computacion C.S.S.
Elementary school -
Centro Educativo San Damiani
No Degree - Studies as translator and interpreter
Universidad De San Carlos De Guatemala
Diploma - Excel
Galileo University
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