SUSY PAZ
Document Reviewer Assistant & Student
Guatemala City,GU
Summary
Document Review & Legal Intake Specialist with demonstrated success in digital file organization, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting legal business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
Overview
16
16
years of professional experience
23
23
years of post-secondary education
2
2
Languages
Work History
Legal Document Reviewer & Intake Specialist
Wright & Schulte LLC / IBEX Legal
6 2018 - Current
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Prevented errors in case documentation through meticulous attention to detail when analyzing and researching client information during intake processes.
Trainer
Quicken / World Connection LTDA
2018.01 - 2018.06
- Monitored and reported trainee progress, introducing new learning tools to address individual needs by providing one-on-one mentoring to help individuals reach their full potential within the organization. Trained and mentored 120 new personnel hired to fulfill various roles.
Technical Support Specialist & CS Assistant
Quicken / World Connection
Guatemala City , GU
2017.02 - 2018.01
- Established strong follow-up processes with clients to verify optimal customer satisfaction following support engagement and problem resolution by providing remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
International Customer Service Specialist
Fedex , C3 / Everise Guatemala
2015.07 - 2017.02
- Enhanced customer satisfaction by investigating and providing timely and accurate responses to inquiries from international clients.
Technical Support Specialist
Google / TELUS International
2014.03 - 2015.06
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills. Resolved an average of 80 technical support inquiries per day.
Quality Analysis Specialist
CLARO Guatemala
2008.04 - 2013.09
- Boosted team performance through continuous training sessions on best practices in quality analysis and inspection techniques.
Education
English Language Professor -
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala 2001.05 - Current
Skills
Legal Knowledge & Terminology Proficiency
Research & Digital File Analysis
Confidentiality & Communication
Risk Management & CRM Software Usage
Fluent Bilingualism
Problem-solving abilities
Adaptability and Flexibility
Multitasking & CS Abilities
Timeline
Trainer
Quicken / World Connection LTDA
2018.01 - 2018.06
Technical Support Specialist & CS Assistant
Quicken / World Connection
2017.02 - 2018.01
International Customer Service Specialist
Fedex , C3 / Everise Guatemala
2015.07 - 2017.02
Technical Support Specialist
Google / TELUS International
2014.03 - 2015.06
Quality Analysis Specialist
CLARO Guatemala
2008.04 - 2013.09
English Language Professor -
Universidad De San Carlos De Guatemala
2001.05 - Current
Legal Document Reviewer & Intake Specialist
Wright & Schulte LLC / IBEX Legal
6 2018 - Current
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