Susy Lopez
Guatemala ,Guatemala
Summary
Customer service professional with solid experience in handling customer inquiries, resolving complaints, and providing product information. Possesses excellent communication skills and knack for building rapport with customers, ensuring positive experience. Skilled in using CRM software, managing high call volumes, and working in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Telus International
Guatemala, Guatemala
12.2021 - Current
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Employed excellent analytical skills to assess and successfully identify customer needs.
- Managed customer accounts, including updates, billing inquiries, and account settings adjustments for enhanced user experience.
- Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
- Kept customers updated on order status, deliveries, account information, and order details.
Education
English Course
E4CC
01-2019
Certificate of Higher Education - Bilingual Secretary
Escuela Nacional Central de Formacion Secretarial
01-2006
Skills
- Customer relationship management
- Data analysis
- Team collaboration
- Performance metrics
- Billing systems competency
- Account management
- Empathetic communication
- Process improvement
- Basic accounting
- Communication proficiency
- Data confidentiality
- Product knowledge acquisition
Languages
English
Intermediate
B1
References
- Immediate boss: Kandy Diaz
- Phone number +50249287815
- Telus International /TXU Energy Issues Management Department
Timeline
Customer Care Representative
Telus International
12.2021 - Current
English Course
E4CC
Certificate of Higher Education - Bilingual Secretary
Escuela Nacional Central de Formacion Secretarial