Stuarth Castellanos
Public Accountant
Guatemala,Guatemala
Summary
Organized Resource Planner and exceptional multitasker with top-notch verbal and written communication skills. Offering over 10 years of hands-on experience in collecting, analyzing and recording data on progress of planning processes. I'm a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Resource Planner
Telus International
Guatemala
2017.06 - 2023.03
- Advisory on how to plan and staff the site
- Ensure control over KPI’s and how to improve them.
- Comply with different reports of the client.
- Weekly calibration with BPO’s and the Client
- Guide and lead other BPO’s.
Workforce Management Supervisor
Conduent
Guatemala
2014.08 - 2017.02
- Performed ad hoc reporting and analysis to improve overall call center performance.
- Schedules optimization and other tools to report to management.
- Managed real-time inbound call traffic across tiers.
- Reports and dashboards preparation and maintenance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Provided training on dashboards/report and tools to team members and management.
Workforce Management Supervisor
Allied Global
Guatemala
2009.05 - 2014.07
- Performed ad hoc reporting and analysis to improve overall call center performance.
- Schedules optimization and other tools to report to management.
- Managed real-time inbound call traffic across tiers.
- Reports and dashboards preparation and maintenance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Provided training on dashboards/report and tools to team members and management.
Education
No Degree - Accounting And Finance
Universidad De San Carlos
Guatemala 2001.05 -
High School Diploma -
Colegio Sterling
Guatemala 2000.01 - 2002.10
Skills
Problem-Solving
Planning and Coordination
Data Entry
Training and Development
Resource Planning
G-Suite
Google Workspace
MS Office
Detail Oriented
Analytical and Critical Thinking
Flexible and Adaptable
Teamwork and Collaboration
Hobbies
- Dedicated parent
- Chef in progress
- Passionate drummer
- Amateur guitar player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Timeline
Resource Planner
Telus International
2017.06 - 2023.03
Workforce Management Supervisor
Conduent
2014.08 - 2017.02
Workforce Management Supervisor
Allied Global
2009.05 - 2014.07
No Degree - Accounting And Finance
Universidad De San Carlos
2001.05 -
High School Diploma -
Colegio Sterling
2000.01 - 2002.10