Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Carolina Braeuner Frener

Stephanie Carolina Braeuner Frener

Guatemala

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Sr. Account Services Specialist

GoTo
04.2024 - Current
  • Developed customized service plans tailored to individual client needs, maximizing satisfaction and retention rates.
  • Improved client satisfaction by efficiently addressing and resolving account-related issues.
  • Ensured timely delivery of services by effectively communicating with internal teams such as product development, logistics, and finance departments.
  • Provided training and support for junior team members, enhancing overall team performance.

Customer Support Specialist Tier 1

GoTo
05.2022 - 04.2024
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

TELUS Mobility Client Care and ProProctor

Telus International
07.2016 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant & Event

CAOLIN, S.A.
09.2011 - 05.2016
  • During my time with the company, I efficiently managed a wide range of administrative responsibilities, including handling phone calls, relaying messages, drafting memos, photocopying documents, sending faxes, and providing a warm welcome to visitors. I consistently demonstrated flexibility, adaptability, and punctuality in every task.


  • Additionally, I was honored to join the Organizing Committee for International Sports Events in Guatemala, Mexico, and Peru. This position enriched my expertise in event management and highlighted my commitment to contributing to successful, large-scale initiatives.

Education

Certificate Program - Business Administration

Customer Loyalty And Retention
ESI School Of Management
11-2022

Business Administration

Technician in Management of Sports Entities
Universidad Galileo
01-2016

High School Diploma -

Bilingual Secretary & Administrative Assistant
Colegio Gibbs
10-2011

Skills

  • Sales support
  • Cross-functional coordination
  • Client relationship building
  • Teamwork and collaboration
  • Customer relationship management (CRM)
  • Task prioritization
  • Self motivation
  • Microsoft office
  • Decision-making
  • Customer service excellence
  • Computer skills
  • Multitasking

Timeline

Sr. Account Services Specialist

GoTo
04.2024 - Current

Customer Support Specialist Tier 1

GoTo
05.2022 - 04.2024

TELUS Mobility Client Care and ProProctor

Telus International
07.2016 - 05.2022

Administrative Assistant & Event

CAOLIN, S.A.
09.2011 - 05.2016

Certificate Program - Business Administration

Customer Loyalty And Retention

Business Administration

Technician in Management of Sports Entities

High School Diploma -

Bilingual Secretary & Administrative Assistant

Similar Profiles

CREATE PROFILE
Stephanie Carolina Braeuner Frener