Stephanie Jackson
Internationalist
Guatemala,GU
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Also, all my knowledge in International Relations can fit the profile of the vacancy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service and Sales Agent
Alorica
Guatemala, Guatemala
03.2018 - 03.2021
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
Customer Service Representative
Allied Global
Guatemala, Guatemala
08.2015 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor in International Relations - Social Sciences And Politics
Universidad De San Carlos De Guatemala
Guatemala 06.2021 - Current
High School Diploma -
Colegio Milenio Americano
GuatemalaSkills
Retention strategies
Problem solving strength
Complaint resolution
Account management
International sales support
Extra curricular activities
*Cultural Exchange to Norway , Fredskopset, Vennskap Nord/Sor y Fundated.
*Volunteer in different development projects FUNDATED- 2014-2015
*Trainer of the youth for the sustainable Development Goals program 2017
*Organizing committee of the United Nations Model for Latin America and the Caribbean's, Guatemala 2017
Timeline
Bachelor in International Relations - Social Sciences And Politics
Universidad De San Carlos De Guatemala
06.2021 - Current
Customer Service and Sales Agent
Alorica
03.2018 - 03.2021
Customer Service Representative
Allied Global
08.2015 - 02.2017
High School Diploma -
Colegio Milenio Americano