Steffi Eggenberger
MIAMI,FL
Summary
Results-driven Senior Delivery Manager with 19 years of extensive experience leading cross-functional teams, managing large-scale projects, and driving the successful delivery of complex solutions in fast-paced environments. Proven track record of delivering multi-million-dollar projects on time and within budget while maintaining a strong focus on quality, risk mitigation, and stakeholder satisfaction. Expert in Agile and traditional project management methodologies, with a solid background in scope management, resource planning, and financial oversight.
Skilled in building and leading high-performing teams, fostering collaboration, and navigating organizational dynamics to align project objectives with business goals. Adept at communicating with stakeholders at all levels, anticipating project risks, and implementing proactive strategies to drive continuous improvement. Highly adaptable and results-oriented, with a deep understanding of technology and business processes to bridge the gap between technical teams and business stakeholders effectively.
Recognized for a strategic approach to delivery management, exceptional leadership, and a commitment to excellence in achieving project goals and driving value for the organization.
Overview
11
11
years of professional experience
Work History
Sr. Delivery Manager
Conduent | RCG
Guatemala | Miami
10.2013 - 10.2024
- Oversee multiple projects or services, ensuring that they are delivered according to the agreed timelines, budgets, and quality standards.
- Build and maintain strong relationships with clients to understand their needs, resolve issues, and manage expectations effectively.
- Lead and guide delivery teams, which can include project managers, developers, and support staff. I am often responsible for resource allocation and team performance management.
- Identify potential risks, develop mitigation strategies, and proactively address issues to minimize impact on delivery.
- Align delivery strategies with the overall business goals, plan resources, and coordinate with internal stakeholders to meet organizational objectives.
- Monitor project performance, track key performance indicators (KPIs), and report progress to senior management and stakeholders.
- Negotiate contracts with external vendors or suppliers, as required by the project scope.
- Continuously improve delivery processes to increase efficiency, productivity, and quality of service or products.
- Developed and implemented corporate communication strategies to inform stakeholders of company initiatives, progress and objectives.
- Conducted performance reviews to ensure team members were meeting expectations.
- Identified opportunities for staff development and training needs.
Education
Bachelor's Degree in Marketing And Advertising - Marketing
Universidad Rafael Landivar
Guatemala City09-2018
Skills
- Leadership and team management
- Scope Management
- Cross-functional coordination
- Communication and stakeholder management
- Problem-Solving
- Conflict Resolution and Negotiation
- Time Management
- Project Management Methodologies
- Risk Management
- Budgeting and financial management
- Data Analysis and Reporting
- Technical Understanding
- Quality Assurance
- Contract and Vendor Management
Accomplishments
- Excellence in Project Delivery Award | Conduent | RCG - 2022
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Sr. Delivery Manager
Conduent | RCG
10.2013 - 10.2024
Bachelor's Degree in Marketing And Advertising - Marketing
Universidad Rafael Landivar
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