Sofia Gabriela Arriola Lobos

• Provide support regarding our product to L1 Representatives
• Lead our daily meetings with our two telecommunication carriers we work with regarding our on going project for SMS verification.
• Provided training to over 100 agents for 10 DLC verification
• Work with our port team to provide assistance with our new telecommunication console
• Work directly with our development team and have weekly meetings to provide updates and ways we can improve our product
• Generate Workflows that can gather data to find areas of opportunities to resolve in a prompt maner
• Work on trainings and develop training material to provide support
• Work with strategy team on a bimonthly basis to provide feedback and updates

• Handle inbound calls for technical support
• Provided coaching to pears after reviewing their cases and calls
• Provided trainings and refreshers to my piers to provide better support to our customers.
• Participated in 3 projects yearly to improve our overall performance and deliver better results

• Brought additional volume from competitors to UPS.
• Onboarding of new customers to UPS providing benefits services and how to navigate on our website and locations available.
• Would contact about 250 accounts per month to provide our service before the selected one of our competitors.

• Handled inbound call for a bank in the USA would hanle customers information regarding the credit cards and would sell them benefits like credit card insurance.

* I was responsible of purchase orders for our department. I needed to keep communication with warehouse, procurement and production plant

* I would handle agenda for my four bosses

* Would provide procurement the list of spare parts and would help gather the best options.

• I was responsible of paying suppliers, customers, and insurance for the constructions and vehicles.
• I was also responsible of keeping my boss agenda clients, business partners, banks.
• Handle calls from banks, insurance and employees.
• Had to keep reports of payments of debs updated and my responsibilities always varied
• I assisted the financial department as well as the treasuring and Auditing departments.

• Worked with over 40 providers that would provide machinery and spare parts to our customers in Guatemala.
• Handle the agenda for meetings processed purchase orders for our customers
• Responsible for the agenda of my boss on a weekly basis