Sofia Rodriguez
Santa Ana
Summary
Encouraging account manager with talents for leading and motivating, as well as great customer relations and revenue grow. Proficient in using independent decision-making skills to positively impact company/customer success. Dedicated to applying training, monitoring to enhance customer engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager at First American
Account Management
01.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Education
Bachelor of Science - Education in The English Language
Catholic University of El Salvador
Santa Ana, El Salvador12.2020
Skills
- Customer Relations
- Customer Service
- Account Updates
- Customer Onboarding
- Client Relations
- Customer Account Management
- Records Management
Languages
Spanish
Native language
English
Advanced
C1
Certification
- Certified EF SET, EF STANDARD ENGLISH TEST
Timeline
Customer Success Manager at First American
Account Management
01.2021 - Current
Bachelor of Science - Education in The English Language
Catholic University of El Salvador
- Certified EF SET, EF STANDARD ENGLISH TEST
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