Sergio Garcia Melendez
Total Rewards Regional Leader
Guatemala City,GU
Summary
- Experience in benefits and compensation management roles
- Benefits experience at a large multi-national employer
- Experience with self-insured benefit plans
- Strong Knowledge of ACA, ERISA, 125 Plans, 401(k)
- Working knowledge of human resources management principles and practices
- Appreciates the importance of maintaining confidentiality of employee, facility and company information
- Demonstrates honesty and integrity at all times
Overview
11
11
years of professional experience
Work History
Total Reward Partner
Conduent
01.2022 - Current
- Total Rewards leader for all LACAR & EUROPE Region over 15 countries.
- Provides compensation and benefit control information by collecting, analyzing, and summarizing data
- Partners with organization leaders in order to guide them with best compensation and benefits approach according to their needs.
- Support the HR integration process for acquisitions & new business deals related to Total Rewards
- Negotiation with vendors across regions, local and international vendors with contracts over USD 3M.
- Mentored junior associates, providing guidance on case strategy and professional development opportunities.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
HR Chief of Staff
Conduent
01.2021 - 01.2022
- Chief of Staff directly supporting Chief Human Resources Officer for 60,000+ associates across 40+ countries globally
- Lead enterprise-wide initiatives and drive people strategy to advance business objectives
- Partner with HR and business leaders across the company on programs to deliver against financial and organizational objectives and improve the associate experience
- Manage strategic organizational planning and business operations for the global HR function
- Responsible for the HR budget, forecast and P&L managing over USD 60M
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Established successful partnerships with external organizations, expanding business opportunities and resources available to the company.
HR Project Manager
Conduent
01.2018 - 01.2021
- Spearheaded employee recognition programs, boosting morale and promoting a positive work environment.
- Managed large-scale HR projects, ensuring timely completion and successful outcomes.
- Drove collaborative solutions to expressed deficiencies and established protocols for identifying and securing strategic partnerships.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed policies and procedures compliant with federal regulations while simultaneously meeting organizational requirements.
Senior Project Implementation and Transition Manager
Allied Global
01.2015 - 01.2018
- Financial analysis and pricing models (P&L) for next business
- Create an implementation strategy of new busines and existing projects
- Review and development of MSA, SOW, LOA etc
- Expert on RFP and RFI for new business
- Strategy and Planning New Projects
- Led cross-functional teams to successfully complete IT projects.
- Ensured seamless integration of new systems and processes by effectively communicating expectations and requirements to all relevant parties.
- International and Local Client relations
- Client Negotiation
Operation Manager
Allied Global
01.2013 - 01.2014
- Manage KPIs of the operation such as QA, Billable Hours, AHT, Schedule Adherence, Transfer Rates, Attrtition, etc
- Staff Managment
- Handle the following groups Offline Groups, Social Media, Kana Chat, DSE y CRD, ERD
- Achievements: Implementation of SC
- Creation of 'Hit List' better way to messure KPIs
- Developed of value program
Education
BBA -
05.2001 -
Bachelor Odonotlogy -
05.2001 -
Skills
Continuous Improvement
undefinedProfessional References
- Edgar Amado, 42001320
- Ovidio Velásquez, 30250277
No Dpi
1952502140101
Additional Knowledge And Certifications
- Course of "Coaching organizacional"
- Course of "Liderazgo Efectivo"
- Course of "Comunicación Efectiva"
- Workshop of team work.
- Introduction to COPC
- Course of Proyect planing and implementation
- Course of "Manejo Efectivo del Tiempo"
- Last round of certification of Yellow Belt Six Sigma
Personal Information
- Date of Birth: 10/26/84
- Nationality: guatemalteco
- Marital Status: Soltero
References
- Rene Antonio Fonseca, 53060263
- Rene Alejandro Mansilla, 58972830
Timeline
Total Reward Partner - Conduent
01.2022 - Current
HR Chief of Staff - Conduent
01.2021 - 01.2022
HR Project Manager - Conduent
01.2018 - 01.2021
Senior Project Implementation and Transition Manager - Allied Global
01.2015 - 01.2018
Operation Manager - Allied Global
01.2013 - 01.2014
Galileo University - BBA,
05.2001 -
Universidad De San Carlos De Guatemala - Bachelor Odonotlogy,
05.2001 -
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