Sara Isabel Solorzano
Guatemala
Overview
3
3
years of professional experience
Work History
Customer Service Representative for Royal Caribbea
Conduent
Guatemala City, Guatemala
11.2023 - Current
- Assist customers with flight reservations, looking for an option that best accommodates their preferences and needs.
- Provide accurate information regarding flight schedules, prices and company policies.
- Collaborate with airlines and travel agencies to secure the best service for guests.
- Process payments, request ticket issuing, and send email confirmations.
- Contact guests via email to provide recommendations for hotels on their cruise destinations.
- Maintain up-to-date knowledge of airline regulations, industry trends and travel destinations.
Customer Services and Sales Representative
Telus International
Guatemala City, Guatemala
06.2023 - 10.2023
- Handled multiple customer inquires and tasks simultaneously, such as customer inquiry about acquiring new products or required assistance in regards their billing information.
- Troubleshoot technical issue with customers step-by-step to ensure first call resolution metrics were exceeded every month.
- Memorized and learned about 10+ house technology products to ensure revenue generation and correct information for new product acquisition.
Customer Service Representative at Walmart
Intouch CX
Guatemala City, Guatemala
10.2022 - 12.2022
- Maintained a high customer satisfaction rating of 95% by providing prompt and courteous assistance to over 100 daily callers, resulting in increased customer loyalty.
- Processed and verified payment information for over 500 customers daily, ensuring accuracy and security of financial transactions.
- Utilize knowledge of 100+ products to make tailored recommendations based on customers needs and preferences.
Customer Service Representative for Ulta Beauty
Intouch CX
Guatemala City, Guatemala (Remote)
10.2021 - 12.2021
- Resolved customer complaints regarding missing products or orders, resulting in a 20% decrease in customer churn rate.
- Achieved a customer satisfaction rating of 95% by resolving an average of 50 customer complaints per week, resulting in an increase in positive online reviews by 25%.
- Implemented a new note-taking system that increased efficiency by 20%, allowing for more thorough and timely documentation of customer interactions.
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace
- Sabre
- Time Management
- Professionalism
- Foreign Language Proficiency
- Effective Communication
Timeline
Customer Service Representative for Royal Caribbea
Conduent
11.2023 - Current
Customer Services and Sales Representative
Telus International
06.2023 - 10.2023
Customer Service Representative at Walmart
Intouch CX
10.2022 - 12.2022
Customer Service Representative for Ulta Beauty
Intouch CX
10.2021 - 12.2021