Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARA MEJIA

Executive Assistant
Guatemala/Guatemala

Summary

Enthusiastic, and dedicated customer service specialist with over 3 years of professional experience. Eager to offer customized solutions, Identify opportunities, improve process efficiency and comply with a costumer excellence promise

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Executive Assitant

Virtual Staffing
03.2024 - 02.2025
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.

Costumer Experience Team Leader

Telus International
01.2023 - 01.2024
  • Maintained customer retention rate
  • Kept a 15> attrition rate
  • Onboarded and mentored over 47 new employees
  • Foster client relations
  • Drive the expansion of a growing program to over 186 employees
  • Monitor customer trends
  • Optimized touch points within the company

Costumer Experience Expert

Mogater
01.2020 - 01.2023
  • Worked as a quality analyst for a transcribing company
  • Ensured and overlooked team results with a 90< client satisfaction
  • Offered solutions and new processes increasing company efficiency by 20%

Costumer Service Representative

ICS INTOUCH
08.2019 - 02.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Business Administration And Management

Panamerican Business School
05.2023 - Current

Skills

  • Strategic planning
  • Data Analytics
  • Report generating

Executive support

Project management

Meticulous attention to detail

Filing and data archiving

  • Office software
  • G-suit proficiency

Timeline

Executive Assitant

Virtual Staffing
03.2024 - 02.2025

MBA - Business Administration And Management

Panamerican Business School
05.2023 - Current

Costumer Experience Team Leader

Telus International
01.2023 - 01.2024

Costumer Experience Expert

Mogater
01.2020 - 01.2023

Costumer Service Representative

ICS INTOUCH
08.2019 - 02.2021

Similar Profiles

CREATE PROFILE
SARA MEJIAExecutive Assistant