Samuel Ediberto Cosiguá
Guatemala City
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service/Sales Representative
Everise
05.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Healthcare Customer Service Representative
Teleperformance
10.2023 - 05.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
English - English Language
INTECAP
Guatemala City, Guatemala07-2023
High School Diploma -
ISEA Guatemala
Guatemala City, Guatemala11-2018
Skills
- Empathy and patience
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Active listening
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Healthcare Customer Service/Sales Representative
Everise
05.2024 - Current
Healthcare Customer Service Representative
Teleperformance
10.2023 - 05.2024
English - English Language
INTECAP
High School Diploma -
ISEA Guatemala
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