Samuel Santisteban
Estudiante De Mercadotecnia
Summary
Proven Client Support Specialist with a track record of enhancing client satisfaction at Everise through expert problem resolution and client service excellence. Skilled in database solutions and adept at building strong client relationships, significantly improving retention rates. Demonstrates empathy, a strong work ethic, and technical assistance prowess, ensuring high-quality service delivery.
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Client Support Specialist
Everise
09.2024 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Clientele Technician
IntouchCX
02.2024 - 09.2024
- Designed database solutions to meet customer requirements.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with team members to develop new strategies for increasing client retention rates.
- Provided expert technical assistance, resulting in reduced downtime for clients and increased productivity.
Client Service Representative
Telus International
07.2023 - 01.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Client Service Representative
Grupo Asys
11.2022 - 04.2023
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Education
Bachelor of Arts - Mercadotecnia
GUniversidad Mariano Galvez
05.2001 -
High School Diploma -
Coleguio Bilingüe El Prado
05.2001 -
Skills
Empathy and patience
Strong work ethic
Client relationship building
Client rapport building
Problem resolution aptitude
Client service excellence
Timeline
Client Support Specialist
Everise
09.2024 - Current
Clientele Technician
IntouchCX
02.2024 - 09.2024
Client Service Representative
Telus International
07.2023 - 01.2024
Client Service Representative
Grupo Asys
11.2022 - 04.2023
Bachelor of Arts - Mercadotecnia
GUniversidad Mariano Galvez
05.2001 -
High School Diploma -
Coleguio Bilingüe El Prado
05.2001 -
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