Rudy José Pablo Cotom Cario
Mixco, Guatemala
Summary
Motivated customer service representative with two years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Agent
Conduent
11.2023 - Current
- Handled customer service inquiries with precision and accuracy.
- Facilitated resolving doubts and questions about products for customers.
- Assisted in training new hires on effective bilingual communication and customer handling techniques.
Bilingual Customer Service Representative
Telus International
2 2022 - 10.2023
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
- Completed regulatory documentation within required timescale.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
Bilingual Customer Service Representative
Alorica
11.2020 - 12.2021
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by chat.
Education
Degree in Legal and Social Sciences.
Universidad San Carlos de Guatemala
High school - Computing
IMB-PC
Middle School -
Billingual School La Vid
Skills
Multilingual
Communication skills
Problem-solving
Timeline
Bilingual Customer Service Agent
Conduent
11.2023 - Current
Bilingual Customer Service Representative
Alorica
11.2020 - 12.2021
Bilingual Customer Service Representative
Telus International
2 2022 - 10.2023
Degree in Legal and Social Sciences.
Universidad San Carlos de Guatemala
High school - Computing
IMB-PC
Middle School -
Billingual School La Vid
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