Ruben Velasquez

• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
• Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
• Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

I had a very fantastic role because i was able to get experience in customer service.