Roxana Santizo
Surrey,BC
Summary
A dedicated and result-oriented professional, with a significant background in the Human Resources area over a 19-year career. Diligently complete in-depth assessments to support collective agreement language Articulate and proactive professional with a confident approach and excellent interpersonal skills. Recent significant background in Benefits with streamlined, logical system skills and data-driven approach. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
24
24
years of professional experience
Work History
ERB Associate
Province Health Service Authority
10.2019 - Current
- Administer day-to-day operations of Benefits programs for clients following plan documents, carrier contract to ensure alignment with client's expectations
- Provide information and interpretations to Managers regarding benefits entitlement
- Respond to routine inquiries from Management, employees and external organizations as per collective agreements
- Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently
- Optimized departmental processes with implementation of innovative strategies, resulting in 50% improved efficiency and reduced costs
- Implemented data-driven decision-making strategies, improving overall business performance
- Enhanced team productivity by streamlining communication and implementing efficient project management tools
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
Benefits Representative
Fraser Health Authority
12.2014 - 01.2019
- Enhanced employee satisfaction by efficiently resolving benefits and enrollment issues
- Streamlined benefits administration processes for improved accuracy and efficiency
- Assisted employees with selecting appropriate benefit plans, ensuring informed decisions were made
- Conducted open enrollment presentations to educate employees on available benefit options
- Collaborated with HR team to implement new benefits programs, driving employee engagement and satisfaction
- Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines
- Processed benefits enrollments accurately and promptly, maintaining high level of customer service for employees
- Responded quickly to employee inquiries regarding their benefit plans, fostering positive relationships within organization
- Performed regular audits of benefits data, ensuring accurate records were maintained at all times
Business Support Specialist
Vancouver Coastal Health
11.2007 - 10.2013
- Responsible for preparing and processing variety of actions in system, including organizational structure changes to comply with collective agreement changes
- Arranged job interviews, sat as interview panel member, conducted internal reference checks and coordinated orientation for new staff according to organizational policies and procedures
- Acted as liaison with recruiters, candidates, management, and employees, and provided information regarding company's employment practices to ensure that stakeholders could conduct their work effectively
- Responsible for operational daily staffing activities, in absence of Manager, in concordance with company's standards
- Delivered exceptional customer experiences and promoted strong relationships.
- Enhanced business operations by streamlining processes and implementing new systems
- Reduced inefficiencies for increased productivity through thorough analysis of workflows
- Developed strong relationships with clients, ensuring satisfaction and repeat business
- Provided comprehensive support to executive team, enabling better decision-making and strategic planning
- Enhanced profitability 50% through careful expense management modifications
Senior Human Resources Generalist
Island Health
05.2000 - 10.2007
- Participated in human resource management issues by dealing directly with manager and employee inquiries or concerns regarding matters such as displacement and bumping processes, and their associated databases and administration
- Carried out grievance research; collated and prepared information as directed by HR Consultant and processes grievance settlements with recognized consistency and quality
- Prepared displacement information and conducted displacement meetings to provide available options to employees.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing overall employee experience
- Improved employee retention by developing and implementing effective onboarding and orientation programs
- Enhanced company culture by organizing team-building activities, promoting open communication, and providing ongoing support to managers and employees
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing overall employee experience
- Supported diversity and inclusion efforts by creating educational resources and fostering a more inclusive working environment
Education
Certificate - Commercial Accounting
Vancouver Island University, Parksville-Qualicum Centre And Library
Nanaimo, BC01.1989
Bachelor of Science - Marketing & Advertising
Mariano Gálvez University of Guatemala
Guatemala City, GU01.1982
Skills
- Time Management
- Microsoft suite
- PeopleSoft
- Scheduling software (ESP)
- Meditech
- Opportunities Job Bank
- Database entry
- Transaction reconciliation
- Troubleshooting
- Spanish proficiency
- English proficiency
- Management Support
- Cash Handling
- Workplace Safety
- Preparing Reports
- Program Support
- Customer Relations
- Cultural Awareness
- Relationship Building
- Organization
- Written Communication
- Attention to Detail
- Team building
- Active Listening
- Analytical and Critical Thinking
- Self-Directed
- Quality Assurance
Additional Information
15, 3, New Zealand in 2020, 2, 3 years
Hobbies and Interests
- Travelling
- Mentoring
Languages
Spanish
Native language
English
Proficient
C2
Timeline
ERB Associate
Province Health Service Authority
10.2019 - Current
Benefits Representative
Fraser Health Authority
12.2014 - 01.2019
Business Support Specialist
Vancouver Coastal Health
11.2007 - 10.2013
Senior Human Resources Generalist
Island Health
05.2000 - 10.2007
Certificate - Commercial Accounting
Vancouver Island University, Parksville-Qualicum Centre And Library
Bachelor of Science - Marketing & Advertising
Mariano Gálvez University of Guatemala
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