Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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ROQUEL GUTIERREZ

Cobán,Alta Verapaz

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Tech support and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wix.com
11.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.


Customer Care Agent

Atento Guatemala
11.2020 - 05.2021

Sales for streaming services, Disney App

Hostel Manager, Tour Operator

Hospedaje Tipico El Retiro
01.2013 - 01.2020
  • Improved guest satisfaction by implementing efficient check-in and check-out processes.
  • Developed strong relationships with local businesses for cross-promotion and increased revenue.
  • Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
  • Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.
  • In charge of selling and creating marketing sales for the tours provided to guests,

Education

GED -

Ciav
Guatemala City, Guatemala

No Degree - Teacher of English As A Foreign Language

Ciav
Guatemala City, Guatemala
01.2012

High School Diploma -

Colegio Monja Blanca
Coban, Guatemala
10.2009

Skills

  • Data Collection
  • Scheduling
  • Consultative Sales
  • Product Knowledge
  • Product sales (sold and created 4 websites)
  • Sales online (own products)

Languages

English, Italian
Native language

Timeline

Customer Service Representative

Wix.com
11.2021 - 01.2023

Customer Care Agent

Atento Guatemala
11.2020 - 05.2021

Hostel Manager, Tour Operator

Hospedaje Tipico El Retiro
01.2013 - 01.2020

GED -

Ciav

No Degree - Teacher of English As A Foreign Language

Ciav

High School Diploma -

Colegio Monja Blanca

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ROQUEL GUTIERREZ