Rodrigo Méndez

• Delivered first-line support and monitoring for production systems using ScienceLogic (SL1) and Splunk.
• Performed health checks and ensured proper event flow and incident creation in ServiceNow.
• Handled incidents, service requests, and changes via ITSM, coordinating with various teams.
• Automated tasks with Python and Bash for Linux-based systems and internal tools.
• Led infrastructure migration to SL1, integrating Cisco, Fortinet, and Palo Alto systems.
• Maintained VMware QA/staging, backups, and disaster recovery processes.
• Supported Cisco networks, HP and NetApp systems; participated in 24/7 shift operations and release cycles.

Key Technologies:ScienceLogic SL1, Splunk, Linux/Unix, Windows, Python, Bash, VMware, Cisco, Fortinet, Palo Alto, Couchbase, NetApp, HP, ServiceNow, ITSM, AIOps, XMC/IRIS, Docker

Responsible for providing remote support to Xerox company users in the United States and Canada with industrial printers, using a VoIP system,augmented reality applications to diagnose and solve problems, and software management to monitor devices

• Supported end-users by providing remote technical assistance when needed.
• Provided expert technical support to clients experiencing server-related issues, resolving problems quickly and efficiently.
• Improved end-user satisfaction by providing timely and effective technical support.

Laboratory assistant oof physics 1,2 and 3 and Physics 1 tutor.

• Responsible for teaching laboratory practices
• Gave classes three times a week to the students who were taking Physics 1
• Keep track of the notes and materials that the students gave me and the engineer in charge of the class.
• Supported students with helpful study habits and exam strategies.
• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.