Rodrigo Lou

• Managed day-to-day operations for two gym locations, ensuring smooth workflow coordination and high customer satisfaction.
• Provided administrative support by preparing accurate documents, managing data entry, and maintaining organized records.
• Assisted in the development and implementation of standard operating procedures (SOPs), ensuring consistency and accuracy across all tasks.
• Acted as the primary point of contact (POC) for internal and external communications, resolving inquiries and ensuring timely responses.
• Streamlined payroll processes and automated payment calculations for coaches, saving time and reducing errors.

• Provided technical support for clients using Square’s online business tools, resolving issues related to website functionality, payment processing, and integrations.
• Maintained and updated client websites, ensuring optimal performance, security, and user experience.
• Collaborated with clients to understand their business needs and implemented solutions to improve website effectiveness, resulting in increased traffic and sales.
• Assisted clients in setting up and managing their online stores, including product listings, payment gateways, and inventory management.

• Started as Frontline Customer Support, handling inbound calls and resolving customer inquiries related to product functionality, troubleshooting, and warranty claims.
• Promoted to Technical Support Agent (Tier 2), managing escalated tickets and providing advanced technical assistance for complex issues, including refunds, replacements, and property damage claims.
• Advanced to Technical Supervisor, leading a team of support agents and overseeing daily operations to ensure high-quality customer service and timely resolution of issues.

• Processed correspondence, documents, and reports to support office staff,

ensuring efficient and organized workflow.

• Utilized Microsoft Excel to create dynamic spreadsheets, improving data

management and reporting accuracy.

• Coordinated meetings and appointments, managing calendars and ensuring

timely communication among staff.

• Assisted in financial management by preparing invoices, tracking payments,

and managing expense reports.

• Implemented office procedures and maintained records, contributing to a

streamlined and effective administrative process.