Rodrigo Lorini
Curriculum Vitae
Guatemala,Ciudad De Guatemala
Summary
Dynamic and adaptable professional with extensive experience in customer service and account management, notably with Telus International. Excelled in roles requiring problem-solving and adaptability, enhancing customer satisfaction and operational efficiency. Proficient in data entry and the Microsoft Office suite, demonstrating a commitment to continuous improvement and client success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Iungo Delivery
Delivery Drivers
03.2024 - Current
Fast food delivery driver at the McDonald’s restaurant chain
Pallet Rental Guatemala S.A
Customer Service Manager
04.2022 - 10.2023
Customer service manager and rental management
of pallets for companies such as Walmart, CMI, Pozuelo, Diana.
Telus International
Customer Service Represenative
05.2020 - 12.2021
Customer service, international account management, international mail and call management.
Vesuvio Restaurant
Cashier
04.2017 - 05.2019
Customer Service, Store Manager, Cashier.
Philomella Call
Customer Service Represenative
07.2016 - 01.2017
Customer service representative and seller of health products for weight loss
Alorica
Customer Service Representative & Administration
07.2015 - 03.2016
Customer service, account management in the area of electrical service, management of customer banking information.
Education
Bachelor's Degree in Computer Science - Beth Shalom Christian High School in Amatitlan
Highscool Degree
Guatemala 05.2001 -
Skills
Data entry
Adaptability and flexibility
Problem-solving
Customer service
Call center operations
Customer education
Account management
Microsoft office package
Timeline
Iungo Delivery
Delivery Drivers
03.2024 - Current
Pallet Rental Guatemala S.A
Customer Service Manager
04.2022 - 10.2023
Telus International
Customer Service Represenative
05.2020 - 12.2021
Vesuvio Restaurant
Cashier
04.2017 - 05.2019
Philomella Call
Customer Service Represenative
07.2016 - 01.2017
Alorica
Customer Service Representative & Administration
07.2015 - 03.2016
Bachelor's Degree in Computer Science - Beth Shalom Christian High School in Amatitlan
Highscool Degree
05.2001 -
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