Robin Rosales
Senior Sales Supervisor
Guatemala City,GU
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Supervisor UK Market
Conduent / Royal Caribbean
Guatemala, Guatemala
08.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
Sales Supervisor
Conduent / Royal Caribbean
Guatemala, Guatemala
11.2018 - 08.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Created employee schedules to align coverage with forecasted demands.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Sales Coach
Conduent / Royal Caribbean
Guatemala, Guatemala
06.2017 - 11.2018
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Education
No Degree - Languages
San Jose City College
San Jose , California 05.2001 -
High School Diploma -
Willow Glen High School
San Jose , California 09.1997 - 06.2001
Skills
- Marketing and sales
Timeline
Senior Sales Supervisor UK Market
Conduent / Royal Caribbean
08.2021 - Current
Sales Supervisor
Conduent / Royal Caribbean
11.2018 - 08.2020
Sales Coach
Conduent / Royal Caribbean
06.2017 - 11.2018
No Degree - Languages
San Jose City College
05.2001 -
High School Diploma -
Willow Glen High School
09.1997 - 06.2001
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