Ricardo Corona
Guatemala City,GU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Teammate who seeks and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
07.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Teleperformance
05.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to provide technical support and implementing necessary changes.
Customer Service Representative
247.ai
10.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
24-7 Intouch
05.2021 - 07.2021
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
Customer Sales Representative
World Connection
10.2020 - 01.2021
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes (approximately 50 outbound calls), prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Alorica
10.2019 - 01.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Colegio Bilingüe Los Andes
Guatemala, Mixco10.2019
Skills
- Call center experience
- Problem Resolution
- Product Knowledge
- Team Development
- Client Relations
Timeline
Customer Service Representative
Conduent Call Center
07.2022 - Current
Customer Service Representative
Teleperformance
05.2022 - 07.2022
Customer Service Representative
247.ai
10.2021 - 12.2021
Customer Service Representative
24-7 Intouch
05.2021 - 07.2021
Customer Sales Representative
World Connection
10.2020 - 01.2021
Customer Service Representative
Alorica
10.2019 - 01.2020
High School Diploma -
Colegio Bilingüe Los Andes
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