MS Office, Litify, Needles and NEOS
Renato Reyna
Virtual Legal Assistant
Summary
Driven Legal Assistant with over 4 years of experience in personal injury law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action.
Overview
15
15
years of professional experience
1
1
Language
Work History
Virtual Legal Assistant
Ibex Legal
02.2020 - Current
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Maintained strict confidentiality of sensitive client information adhering to professional ethics guidelines rigorously at all times.
- Facilitated client communication through proactive updates on progress of their cases and addressing any concerns promptly.
- Strengthened client trust through consistent attention to detail when handling sensitive case materials and adhering to strict confidentiality standards.
- Conducted comprehensive legal research, providing valuable insights for case development and strategy formulation.
Royal Caribbean Intl /Virtual Travel Consultant
Conduent Guatemala
02.2019 - 02.2022
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Built strong relationships with clients through exceptional communication and personalized service.
- Completed accurate reservations for business travelers at point of sale.
Business Advisor Thryv Software
Atento S.A.
08.2018 - 02.2019
- Guide new customer towards improving their business information online.
- Provide assistance with marketing and advertising when requested from new customers.
- Advise customer of the outcome of correct information and consequences of inaccurate information.
- Answered any questions that would assist the customer with making correct choices for their business.
- Improved operational efficiency for clients through detailed analysis of their current processes and recommending adjustments.
Collections SME for USCBO
Xerox Guatemala
12.2015 - 08.2018
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Accountable for reducing delinquency for assigned accounts.
- Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Recognition of significant credit risks and escalation of these matters.
Collections Process Developer for GE Power & Water
Genpact
11.2011 - 11.2015
- Accountable for reducing delinquency for assigned accounts.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
- Recognition of significant credit risks and escalation of these matters.
CS Representative/Escalations Rep at TransUnion
Telus International
02.2009 - 06.2011
- Certified credit specialist to answer questions regarding customers credit history.
- Refer unresolved customer matters to designated departments for further investigation.
- Take escalated calls as part of escalation team.
Education
High School Diploma -
Adleriano High School
Skills
Data Management
Microsoft Office
Organizational Efficiency
Fast Learner
Legal Terminology
Task Prioritization
Calendar Management
Software
Timeline
Virtual Legal Assistant
Ibex Legal
02.2020 - Current
Royal Caribbean Intl /Virtual Travel Consultant
Conduent Guatemala
02.2019 - 02.2022
Business Advisor Thryv Software
Atento S.A.
08.2018 - 02.2019
Collections SME for USCBO
Xerox Guatemala
12.2015 - 08.2018
Collections Process Developer for GE Power & Water
Genpact
11.2011 - 11.2015
CS Representative/Escalations Rep at TransUnion
Telus International
02.2009 - 06.2011
High School Diploma -
Adleriano High School