REBECA REYNA
Senior Operations Supervisor
Guatemala City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills, vast experience in high volume Accounts Receivable, Collections and Technical Support. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Senior Operations Supervisor
PayPal
01.2022 - Current
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Streamlined operations by implementing efficient processes and workflow improvements, resulting in increased productivity and reduced costs.
Escalation Remote Support Engineer
HCL
06.2019 - 11.2021
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Operations Supervisor
ATENTO S.A.
10.2017 - 06.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to team members.
Client Services Account Manager
HUNTER WARFIELD INC.
06.2015 - 02.2017
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Streamlined account management processes for improved efficiency and client retention.
- Enhanced client satisfaction by addressing concerns promptly and providing tailored solutions.
OTC Process Developer / Team Leader
GENPACT
02.2011 - 05.2015
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
- Trained new employees on established processes, ensuring consistent performance across the team.
Customer Service and Sales Representative
24/7 Customer
01.2008 - 12.2010
Education
No Degree - Medicinal And Pharmaceutical Chemistry
Universidad San Carlos
05.2005 - 01.2007
High School Diploma -
Colegio Jose Cecilio Del Valle
05.2003 - 01.2004
Magisterio - Primaria
INSTITUTO MARIA AUXILIADORA
01.2001 - 01.2002
Basicos - undefined
INSTITUTO DE ESTUDIOS AVANZADOS DE OCCIDENTE
01.1995 - 01.2000
Skills
Regulatory compliance
Timeline
Senior Operations Supervisor
PayPal
01.2022 - Current
Escalation Remote Support Engineer
HCL
06.2019 - 11.2021
Operations Supervisor
ATENTO S.A.
10.2017 - 06.2019
Client Services Account Manager
HUNTER WARFIELD INC.
06.2015 - 02.2017
OTC Process Developer / Team Leader
GENPACT
02.2011 - 05.2015
Customer Service and Sales Representative
24/7 Customer
01.2008 - 12.2010
No Degree - Medicinal And Pharmaceutical Chemistry
Universidad San Carlos
05.2005 - 01.2007
High School Diploma -
Colegio Jose Cecilio Del Valle
05.2003 - 01.2004
Magisterio - Primaria
INSTITUTO MARIA AUXILIADORA
01.2001 - 01.2002
Basicos - undefined
INSTITUTO DE ESTUDIOS AVANZADOS DE OCCIDENTE
01.1995 - 01.2000
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