JESSICA RAQUEL VASQUEZ
Learning Services Manager And Customer Service
Quetzaltenango
Summary
I am a passionate individual who makes sure the work is well done and on time. I am a team player, and I always get along with colleagues. I am known for being empathetic and great communicator
Overview
14
14
years of professional experience
1
1
Certification
Work History
English and Spanish Teacher
Private Schools
01.2012 - 12.2012
- English Teacher - Pre-school to high school
- Spanish Teacher - Foreign adult audiences
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Conducted classes for adult immigrants desiring to learn foreign language.
Customer Services Rep
Everise
10.2022 - Current
- Customer Services Rep - 2.5 Years
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Learning Services Manager
TELUS
01.2013 - 05.2022
- Learning Services Manager 2.5 years
- Learning Specialist (Trainer) 3 years
- Customer Services Rep - 4 years
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Education
Bachelor of Education Administration -
UNIVERSIDAD MESOAMERICANA
Quetzaltenango 01.2019 -
PEM (High School Teaching) - Ingles
UNIVERSIDAD MESOAMERICANA
Quetzaltenango 01.2014 -
Bachiller - Ciencias y Letras
Colegio Evagelico La Patria
Quetzaltenango, QZ10.2010
Skills
Adaptability and flexibility
Call center experience
Decision-making
Team development
Critical thinking
Team collaboration
Problem-solving
Active listening
Training delivery
References
Jennifer, Alvarado, OM, 5715-7534, TELUS, Work related
Certification
Lean Six Sigma - Yellow Belt
Timeline
Customer Services Rep
Everise
10.2022 - Current
Lean Six Sigma - Yellow Belt
01-2020
Bachelor of Education Administration -
UNIVERSIDAD MESOAMERICANA
01.2019 -
PEM (High School Teaching) - Ingles
UNIVERSIDAD MESOAMERICANA
01.2014 -
Learning Services Manager
TELUS
01.2013 - 05.2022
English and Spanish Teacher
Private Schools
01.2012 - 12.2012
Bachiller - Ciencias y Letras
Colegio Evagelico La Patria
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