RAÚL SOTO
Guatemala City,GU
Summary
From a young age, I got interested in electronics and mechanics, those interests became hobbies and the hobbies got me into studying programming, due to schedule availability as I started working I had to take a pause in my studies. I still enjoy learning math, physics and staying up to date in tech.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
World Connection
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed approximately 25 calls incoming calls per day.
Operations Supervisor
Webhelp
05.2022 - 07.2023
- Completed bi-weekly payroll for 6 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Dispatcher
Transport Inc
01.2019 - 04.2022
- Point of contact for all prospect carriers, evaluated the most convenient places for our salers to get business out of by checking incoming auctions, weather conditions, gas prices, and foresee any issues that may affect the prices for general freight transportation
- Building monthly rapport of all loads status
- I had a team of 30+ people under my charge
Atento Guatemala
10.2017 - 11.2018
- Experience in analyzing large amounts of data, conducting research and investigations related to Fraud, Anti-Money Laundering, Avoid Security Violation cases along with the Team
- Key Performance Indicator results oriented
- Reviewed U.S
- Federal Regulations and made sure that the movement in the accounts complied with them
Customer and Driver service representative
Innovative Contact Solutions
07.2017 - 10.2017
- Providing a general problem resolution for Lyft
Customer service representative
Telus International
08.2011 - 02.2013
- I used to evaluate and advise the customer history and relationship with the company to offer appropriate payment solutions
- Then got transferred to the Technical Support department for all company ADSL and Fiber Optic TV products
Education
System Engineering - Deferred
Universidad Mariano Galvez
Telecommunications Engineering - Deferred
Universidad Galileo
High School Degree - Computer orientation
Lehnsen Roosevelt
11.2002
Skills
- Drive for Results
- Problem Solving
- Written Communications
- Complaint resolution
- Adaptive team player
Prioritization
Languages
English
Upper intermediate
B2
Spanish
Proficient
C2
Personal Information
Nationality: Guatemalan
References
- Francisco Sanchez, (502)5307-7155
- Diego Rosales, (502)4189-1967
Professionalreferences
- Kirk Beyer, Transport Inc CEO, (215)526-7599
- Angel Herrera, Transport Inc General Manager, (502)4219-6943
Certification
Oracle Next Education - Java Programming
Software
Windows
Linux
Mac OS
Android
Timeline
Customer Service Representative
World Connection
02.2024 - Current
Operations Supervisor
Webhelp
05.2022 - 07.2023
Dispatcher
Transport Inc
01.2019 - 04.2022
Atento Guatemala
10.2017 - 11.2018
Customer and Driver service representative
Innovative Contact Solutions
07.2017 - 10.2017
Customer service representative
Telus International
08.2011 - 02.2013
Telecommunications Engineering - Deferred
Universidad Galileo
High School Degree - Computer orientation
Lehnsen Roosevelt
System Engineering - Deferred
Universidad Mariano Galvez
Similar Profiles
J. Israel MejiaJ. Israel Mejia
Customer Service Representative Agent at WORLD CONNECTIONCustomer Service Representative Agent at WORLD CONNECTION
Daan LambrechtDaan Lambrecht
Customer Support at World ConnectionCustomer Support at World Connection
William William null
Quality Analyst at World ConnectionQuality Analyst at World Connection