Sports passionate
Paul Andre Jarrin
Junior Digital Marketer
Summary
Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills to positively impact company success.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Assistant Manager
San Rafael S.A
02.2025 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Call Center Representative
Teleperformance
04.2024 - 12.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Applied Science - Digital Marketing
Borough of Manhattan Community College
New York 01.2021 - 12.2023
Skills
Problem-solving
Decision-making
Team motivation
Time management
Customer service
Team building
Team collaboration
Certification
IBM Solving problems with critical and creative thinking.
Interests
Cinematography
Hiking and Nature
Timeline
Assistant Manager
San Rafael S.A
02.2025 - 04.2025
Call Center Representative
Teleperformance
04.2024 - 12.2024
Associate of Applied Science - Digital Marketing
Borough of Manhattan Community College
01.2021 - 12.2023
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