Paolo Meza
Ciudad de Guatemala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Coach Temporal
Conduent
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Promoted good sportsmanship with competing teams on- and off-field.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Agente - Escalations Team
Conduent
09.2017 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Atención al cliente
Everise
02.2024 - 01.2025
- Atención al cliente con adultos de la tercera edad
- Explicarles a detalle sus beneficios en una aseguradora de forma amable y paciente
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachiller en Ciencias y Letras - diploma en Microsoft Profesional
Colegio Bilingüe Vista Hermosa
Zona 1501.2016
Skills
- Team leadership
- Performance enhancement
- Skill assessment
- Motivation techniques
- Communication skills
- Conflict resolution
- Feedback delivery
- Analytical thinking
- Time management
Certification
- Leadership Course with Og Mandino
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Atención al cliente
Everise
02.2024 - 01.2025
Agente - Escalations Team
Conduent
09.2017 - 01.2024
Coach Temporal
Conduent
Bachiller en Ciencias y Letras - diploma en Microsoft Profesional
Colegio Bilingüe Vista Hermosa
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